Carlee Rigby
West Valley City
Summary
Experienced and detail-oriented professional with a proactive and results-driven approach. Recognized for adaptability, creativity, and strong problem-solving skills. Excels at managing multiple priorities, communicating effectively, and consistently taking initiative to support team and organizational success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Maintenance Technician
NXT Property Management
06.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Assisted in preparing vacant units for new occupants by performing thorough cleaning, painting, minor repairs, and appliance installation as needed.
- Prioritized tasks based on urgency to ensure timely completion of work orders.
- Assisted in the training and development of new maintenance staff members, sharing best practices and technical knowledge to ensure consistent service levels across the team.
- Conducted regular inspections of apartments and common areas to identify necessary repairs and proactive maintenance tasks.
- Restored functionality of equipment through comprehensive partial or full dismantling processes.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Addressed critical incidents such as fire alarms, plumbing issues and power disruptions effectively.
- Reported issues to property manager so effective resolutions could be put into place.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Developed strong relationships with tenants through courteous interactions and efficient resolution of their maintenance requests.
- Upheld excellent communication with property managers regarding progress updates, completed tasks, and upcoming maintenance needs.
Stay at home Mom
11.2021 - Current
- Stay at home mom for two little girls both under the age of two. Great at multitasking, ability to work under pressure, organizational skills and decision making.
Family Caregiver
01.2018 - 11.2021
- Full-time caregiver for mother who was diagnosed with breast cancer. Took her to radiation and chemotherapy treatments. Assisted in helping with prescribed medication. Assisted with personal care and hygiene. Planned and prepared meals. Performed housekeeping, grocery shopping, other errands that might have been needed.
Customer Service Representative
Bed Bath and Beyond Call Center
11.2017 - 12.2017
- Take back-to-back phone calls from Bed Bath & Beyond customers nationwide and assist them with questions or orders in a courteous and helpful demeanor.
- Deescalate upset or irate customers in order to satisfactorily address their customer service needs
- Ability to resolve customer issues in a clear and calm manner.
- Achieve productivity standards and goals while maintaining the highest level of customer service.
- Provide quality support service through one-contact resolution to establish a long-term customer relationship.
- Seasonal
Certified Nursing Assistant
Rocky Mountain Care Center
03.2014 - 01.2017
- Provided bedside patient care; assisting with bedpans, mobility and personal hygiene. Took patient information, such as height, weight and vitals as well as bodily fluids for samples. Took Patient calls, and responded to requests and emergencies. Reported changes in patient health or otherwise to proper Supervisor, Doctor or Nurse.
- I eventually got hired as CNA Team Lead same time as I applied for the Phlebotomist position, I decided to take the Phlebotomist position over the Team Lead, only to further my knowledge, and experience.
Phlebotomist
Rocky Mountain Care Center
02.2015 - 03.2016
- Verify Patient information I.E Name, Date of Birth etc. Explained Procedure to patient, reassuring them and providing comfort. Took blood sample via hypodermic needle into the vein following proper sterilization and cleaning. Labeled samples accordingly and delivered them to proper lab for testing within required time frame.
- Accurately prepared specimens and samples for transport to lab.
Team Member, Concessions & Cashier
Lagoon Amusement Park
04.2008 - 10.2012
- Assisting customers in a high volume concessions environment. Inventory control and POS System Operation; Cash Handling. Prepped and served specialty menu food items such as shakes and desserts.
- Provided general customer service and hospitality.
Education
Certification - Phlebotomy
Davis Applied Technology College
01.2014
Diploma - undefined
Northridge High School
01.2013
Certification - Nursing Assistant
Davis Applied Technology College
01.2013
Skills
- Water filtration systems, Backwash procedures, Health code compliance, Spa maintenance, Winterization techniques, Seasonal pool preparation, Chemical-handling safety, Record keeping, Chemical balancing
- Drywall repair, Attention to detail, Carpentry, Painting expertise, Teamwork and collaboration, Problem-solving, Hand and power tool use, , Problem-solving abilities, Critical thinking
CPO Certification
Apartment Maintenance Technician
- Inventory control
- Basic knowledge in Point of Sale Systems; Mobile Phone and Computer Operating Systems
- Cash Handling, Book and Record keeping experience
Other notable skills
Certification
Pool Operator
Timeline
Maintenance Technician
NXT Property Management
06.2023 - Current
Stay at home Mom
11.2021 - Current
Family Caregiver
01.2018 - 11.2021
Customer Service Representative
Bed Bath and Beyond Call Center
11.2017 - 12.2017
Phlebotomist
Rocky Mountain Care Center
02.2015 - 03.2016
Certified Nursing Assistant
Rocky Mountain Care Center
03.2014 - 01.2017
Team Member, Concessions & Cashier
Lagoon Amusement Park
04.2008 - 10.2012
Certification - Phlebotomy
Davis Applied Technology College
Diploma - undefined
Northridge High School
Certification - Nursing Assistant
Davis Applied Technology College
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