Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carlee Rogel

Pittsburgh,PA

Summary

Professional with a strong background in psychology and healthcare. Extensive experience with the youth and geriatric population. Proven ability to work collaboratively and adapt to changing needs, ensuring optimal outcomes for clients.

Overview

10
10
years of professional experience

Work History

Night Desk Attendant

Duquesne University
09.2015 - 05.2018
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Authorized entrance papers and granted or denied entrance to building.

Waitress

Duquense Club
05.2018 - 08.2020
  • Prepared beverages and filled food orders for customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Youth Mentor

Americorps
08.2020 - 05.2021
  • Assisted youth with homework assignments, sports and fitness, art and literacy.
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.
  • Introduced students to positive and creative outlets such as drawing and poetry.
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.

Youth Mentor

Estelle S. Campbell Boys&Girls Club Of America
05.2021 - 08.2021
  • Assisted youth with homework assignments, sports and fitness, art and literacy.
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.
  • Introduced students to positive and creative outlets such as drawing and poetry.
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.

Recreational Therapy Assistant

UPMC
01.2022 - Current


  • Contributed to the increase of patient satisfaction scores by regularly evaluating and adjusting therapy plans based on feedback and progress.
  • Mentored new recreational therapy assistants, sharing best practices and providing guidance on effective patient engagement strategies.
  • Utilized various forms of therapeutic interventions including art, music, games, sports, and nature-based activities to address diverse patient needs.

Front Desk Receptionist

UPMC
01.2022 - Current
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Extensively trained in fire safety.

Education

Bachelor Of Liberal Arts - Psychology

Duquesne University
Pittsburgh, PA
05.2019

Skills

  • Youth advocacy
  • Geriatric advocacy
  • Safety Committee Member
  • Group and individual sessions
  • Discipline strategies
  • Child programs
  • Geriatric programs
  • Mentoring
  • Abuse identification
  • Staff education and training
  • Progress evaluations

Timeline

Recreational Therapy Assistant

UPMC
01.2022 - Current

Front Desk Receptionist

UPMC
01.2022 - Current

Youth Mentor

Estelle S. Campbell Boys&Girls Club Of America
05.2021 - 08.2021

Youth Mentor

Americorps
08.2020 - 05.2021

Waitress

Duquense Club
05.2018 - 08.2020

Night Desk Attendant

Duquesne University
09.2015 - 05.2018

Bachelor Of Liberal Arts - Psychology

Duquesne University

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