Carlee Serratore

Restaurant Hostess

Trump National Golf Club Philadelphia

03.2021 - 08.2023

Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Answered customer questions about hours, seating, and menu information.
Prepared dining room for service by cleaning , organizing tables and placing table settings.
Collected information from arriving customers to seat groups or place them on waitlist.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Checked in with servers to confirm preparedness before seating customers.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
Delivered unparalleled service to drive positive dining experience and repeat customer visits.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Monitored seating area and checked restrooms regularly to keep spotless.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Minimized customer service complaints by expertly managing customer expectations during busy periods.
Backed up servers by checking on tables and retrieving items for guests.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Completed daily side work and opening and closing duties without fail.
Answered phone calls to take orders, give information and document reservations.
Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Took initial drink orders and relayed information to wait or bar staff.
Assisted customers with delivering orders, carrying additional trays and helping dish out items.

Summary

Overview

Work History

Hostess Trainer

Restaurant Hostess

Education

High School Diploma -

Skills

Timeline

Hostess Trainer

Restaurant Hostess

High School Diploma -

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