Carlee Sisco
Longview,TX
Summary
Proven leader in hospitality and marketing, adept at boosting brand awareness and operational efficiency, notably with The Real McCoys Pizza Pub. Skilled in staff management and social media marketing, I excel in training teams and executing promotional events, significantly enhancing customer engagement and satisfaction. My goal is to run a effective front of house.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front of House Manager & Marketing Manager
The Real McCoys Pizza Pub
01.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
Head Bartender & Head Waitress
The Real McCoy Pizza Pub
09.2023 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials, and took drink orders.
- Prepared specialty desserts for customers for special occasions.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Owner
Sisco Scents
01.2020 - Current
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Customer Service Specialist
Rodeo Drive Tx Boutique
09.2022 - 08.2023
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Specialist
Full Glam Boutique
04.2022 - 11.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Associate of Applied Science - Business Management
Kilgore College - Current
Kilgore Tx05.2025
High School Diploma -
Kilgore High School
Kilgore Texas05.2024
Skills
- Restaurant Operations
- Training and coaching
- Service prioritization
- POS system operations
- Time tracking
- Quality Control
- Staff Supervision
- Vendor negotiation
- Hiring
- Staff Management
- Reservation Management
- Promotional Events
- Employee Scheduling
- Staff Motivation
- Pre-shift walk-through
- Food costs
- All Social Media Platforms Marketing
- Customer Relations
- Customer Service
- Good communication skills
- Complaint Handling
- Customer Relationship Management (CRM)
- Project Management
- De-Escalation Techniques
- Customer Relationship Management
- Customer Retention
- Account Management
- Customer Order Management
- Complaint resolution
Certification
Meta Marketing Certification
Small Business & Entrepreneurship Certification
Timeline
Front of House Manager & Marketing Manager
The Real McCoys Pizza Pub
01.2024 - Current
Head Bartender & Head Waitress
The Real McCoy Pizza Pub
09.2023 - Current
Customer Service Specialist
Rodeo Drive Tx Boutique
09.2022 - 08.2023
Customer Service Specialist
Full Glam Boutique
04.2022 - 11.2022
Owner
Sisco Scents
01.2020 - Current
Associate of Applied Science - Business Management
Kilgore College - Current
High School Diploma -
Kilgore High School
Meta Marketing Certification
Small Business & Entrepreneurship Certification
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