Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carlee Stanley

Troy ,IL

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Successful at producing professional correspondence, generating reports, updating spreadsheets and maintaining records. Knowledgeable about business operations and compliance guidelines. Ambitious, career-focused job seeker, anxious to obtain a Branch Office Administrator position with Edward Jones to help launch my career while achieving company goals.

Overview

12
12
years of professional experience

Work History

Real Estate Agent

EXP Realty LLC
Edwardsville, IL
03.2019 - Current
  • Coordinated appointments with prospective buyers to showcase houses and plots.
  • Created professional sales presentations to effectively communicate product quality and market comparisons.
  • Called or emailed lapsed clients to inquire about continuing needs.
  • Facilitated deals between sellers, buyers and brokers for maximum profits.
  • Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
  • Advised prospective clients on current market activities and optimal buying or selling choices.
  • Prepared and delivered sales presentations.
  • Attended industry events such as conventions and seminars.
  • Created detailed property descriptions for use in marketing material.
  • Increased personal revenue by completing multiple home and property sales.
  • Advised clients on market conditions, pricing and legal requirements for property transactions.
  • Managed real estate transactions from initiation to closing.
  • Assisted investors with remodeling plans and costs to drive client profitability and long-term business retention.
  • Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
  • Promoted active listings through social media marketing, open houses and newsletters.
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.
  • Provided guidance to clients throughout the entire buying or selling process.

REO Asset Manager

Sunshine Realty & Property Management
Edwardsville, IL , IL
01.2017 - 03.2018
  • Guided employees in handling difficult or complex problems.
  • Assisted with the preparation of presentations for senior management meetings.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Researched new technologies to enhance productivity levels across all departments.
  • Organized team events to promote a positive work environment.
  • Drafted reports summarizing progress on various projects for upper-level management review.
  • Researched market trends in order to identify areas where strategic investments could be made.
  • Reviewed financial documents to verify accuracy or acquire necessary information.
  • Conducted research on title issues, bankruptcy proceedings, or liens for potential foreclosure cases.

Office Coordinator

Transamerica Life Insurance Company
Brentwood, MO
05.2012 - 11.2014
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
  • Interpreted and explained work procedures and policies to brief staff.
  • Created and maintained filing systems, both paper and electronic.
  • Assisted with special projects as requested from time-to-time by management team.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Guided team members to minimize delays and maintain high-quality daily production.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Interpreted and communicated work procedures and company policies to staff.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Developed productive working relationships with customers through courteous service via phone or email correspondence.

Customer Service Represenative

Lowes
Glen Carbon , IL
08.2012 - 09.2014
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Mentored junior team members and managed employee relationships.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

GED -

Lewis And Clark Community College
Godfrey, IL
11-2010

Some College (No Degree) - Paralegal Studies

Lewis And Clark Community College
Godfrey, IL

Skills

  • Recruiting Clients
  • Market Monitoring
  • Buyers' Agent
  • Client Needs Assessment
  • Negotiations Expert
  • Property Assessments
  • Contracting
  • Illinois Licensed Real Estate Agent
  • Highly Professional
  • Honest and Ethical
  • Client Management
  • Administrative Support
  • Excellent Communicator
  • Proficient in Microsoft Office

Timeline

Real Estate Agent

EXP Realty LLC
03.2019 - Current

REO Asset Manager

Sunshine Realty & Property Management
01.2017 - 03.2018

Customer Service Represenative

Lowes
08.2012 - 09.2014

Office Coordinator

Transamerica Life Insurance Company
05.2012 - 11.2014

GED -

Lewis And Clark Community College

Some College (No Degree) - Paralegal Studies

Lewis And Clark Community College

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Carlee Stanley