Carlee Sweeney
New Braunfels,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Educational Assistant
North Hanover Board of Education
11.2021 - 07.2024
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
- Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
- Improved student comprehension by utilizing differentiated instructional strategies tailored to individual learning needs.
- Supported student learning objectives through personalized and small group assistance.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Facilitated small group instruction targeted toward specific skill gaps or areas needing improvement based on identified student needs.
- Participated in professional development opportunities regularly, staying current on pedagogical trends and incorporating new strategies into teaching practices.
- Managed resources efficiently by organizing materials, tracking inventory, and preparing resources necessary for daily instruction.
- Served as a mentor for new educational assistants, sharing best practices and offering guidance throughout their first years in the role.
- Increased parent involvement by maintaining open lines of communication and providing regular updates on student progress.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Administered tests and assessments to evaluate student progress and performance.
Child & Youth Program Assistant
U.S. Air Force
01.2020 - 06.2023
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
- Boosted parent satisfaction through consistent communication regarding their child''s progress and achievements.
- Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
- Developed and implemented fun, educational activities for children of varying ages.
- Managed classroom materials and resources effectively, maintaining an organized space conducive to learning.
- Maintained accurate records of attendance, incidents, and other pertinent information for regulatory compliance purposes.
- Monitored children''s behavior and intervened when necessary, ensuring a respectful learning atmosphere.
- Created list of needed supplies and materials for activities.
- Utilized positive reinforcement techniques to encourage appropriate behaviors among participants consistently.
- Collaborated with colleagues to develop age-appropriate programs that met the needs of diverse learners.
- Assisted supervisor by completing administrative and clerical tasks for program.
- Effectively managed challenging situations or conflicts between participants by implementing problem-solving techniques designed to teach valuable life skills.
- Assisted in planning and executing special events for families, fostering strong community connections.
- Assisted with youth development and other recreation programs to improve quality of camper experience.
Footwear Team Lead
Under Armour
07.2018 - 09.2019
- Conducted employee performance evaluations to identify strengths, areas of improvement, and opportunities for advancement within the company.
- Demonstrated inspirational attitude that contributed to positive team and sales environment.
- Fostered a team culture that prioritized camaraderie, cooperation, and mutual respect among employees in the footwear department.
- Collaborated with other departments for seamless coordination during promotional events and seasonal changes in merchandise.
- Mentored new employees on company policies, procedures, and best practices for superior job performance.
- Improved team productivity by providing ongoing coaching, feedback, and support to staff members.
- Handled complex customer complaints or inquiries professionally while involving upper management when necessary to reach resolutions quickly.
- Achieved higher customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Enhanced visual merchandising standards by creating eye-catching displays and ensuring proper product placement.
- Boosted store reputation through excellent customer service, addressing concerns promptly, and offering tailored solutions.
- Pitchedin occasionally as cashier or sales associate during peak hours to provide support and minimize wait times for customers.
- Delivered informed and professional customer service and assessed client needs to best recommend footwear products.
- Built and maintained productive working relationships with team members and set and maintained high standards of performance in footwear sales.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Measured customers' feet using Brannock device to determine proper shoe size.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Customer Service Associate
Wawa
10.2011 - 07.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
- Demonstrated adaptability when assigned multiple tasks such as cashiering duties or assisting in other store departments as needed.
- Managed merchandise inventory levels, reducing stock shortages and optimizing product availability for customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Archbishop Prendergast High School
Drexel Hill, PAAssociate of Science - Health Administration
Delaware County Community College
Media, PASkills
- Teacher support
- Group and individual instruction
- Autism spectrum support
- Parent-teacher communication
- Curriculum implementation
- Materials preparation
- Classroom management
- Customer service
- Customer experience management
- Teamwork and collaboration
- Honest and dependable
- Customer service abilities
Timeline
Educational Assistant
North Hanover Board of Education
11.2021 - 07.2024
Child & Youth Program Assistant
U.S. Air Force
01.2020 - 06.2023
Footwear Team Lead
Under Armour
07.2018 - 09.2019
Customer Service Associate
Wawa
10.2011 - 07.2014
High School Diploma -
Archbishop Prendergast High School
Associate of Science - Health Administration
Delaware County Community College
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