Carlee Tipton
La Vergne,TN
Summary
Dynamic professional with a proven track record at Helpware, adept in client relationship building and safety compliance. Excelled in workload management, surpassing performance goals and enhancing customer satisfaction. Skilled in mentoring teams and managing schedules, consistently delivering projects on time, ensuring high-quality outcomes.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Independent Contractor
Instacart
La Vergne, TN
01.2024 - Current
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
Material Handler
UPS
La Vergne, TN
08.2023 - 11.2024
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
Customer Service Lead
Helpware
Mt Sterling KY
02.2023 - 10.2023
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Organized regular team meetings to share best practices, driving continuous improvement within the department.
Education
Penn Foster High School
La Vergne, TN05.2022
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Schedule management
Timeline
Independent Contractor
Instacart
01.2024 - Current
Material Handler
UPS
08.2023 - 11.2024
Customer Service Lead
Helpware
02.2023 - 10.2023
Penn Foster High School