Carlee Walker
Bigler,US
Summary
Experienced with customer interactions, financial services, and administrative tasks. Uses effective communication and problem-solving skills to provide exceptional service. Knowledge of banking procedures and regulatory compliance, ensuring operational efficiency.
Overview
9
9
years of professional experience
Work History
Universal Associate
CNB Bank
04.2024 - Current
- Delivers exceptional customer service with consistent satisfaction ratings.
- Builds strong customer relationships, leading to increased retention and referrals.
- Successfully completed the Rising Professionals leadership program in August 2025
- Identifies customer needs and refers them to appropriate banking services, increasing overall branch performance.
- Promotes products based on customer financial goals, not quotas, building trust and loyalty.
- Helps train and mentor new tellers on bank procedures, compliance, and customer service.
- Assists with opening/closing procedures and branch security protocols.
Merchandise Manager (Management)
Ulta Cosmetics
07.2021 - 03.2024
- Promote sales on a daily basis
- Handled cash, credit, and check transactions
- Responsible for safe management and maintenance
- Interview and hire staff, and oversee staff training.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Meet or exceed established budgeted sales, expenses, profit, and productivity goals
- Lead the store and salon team to ensure achievement of business goals in revenue, expenses, profitability, shrinkage, customer satisfaction and employee morale
- Managed a team of 45+ Employees
Store Manager (Management)
Maurices Incorporated
02.2020 - 07.2021
- Generating sales and profits while controlling expenses and inventory, developing a talented team of associates, maintaining visual standards and building the maurices brand
- Foster an environment of empowerment
- Develop lasting relationships with customers
- Creating associate/management engagement, analytical problem solving, results driven, proven ability to manage multiple projects
Retail Sales Associate/Supervisor
Peebles Department Store
08.2018 - 02.2020
- Organized merchandise and offered one-on-one help with customers
- Worked on the sales floor at the register, as well as behind the scenes, putting out new merchandise, helping unload stock, and managing the online order
- Handled cash, credit and check transactions
- Awarded Sales Associate of the Quarter
- Helping customer's with wants
- Cashing customers out and closing down registers at the end of the night
- Supervised all associates on the floor
Sales Associate
Dairy Queen
03.2017 - 07.2018
- Maintained an organized and clean environment
- Worked in the food industry in managing, preparing and serving ice cream
Education
Bachelor's Degree - Psychology
Pennsylvania State University
11.2025
High School - General Studies
Clearfield Area JSHS
01.2017
Skills
- Leadership qualities
- Goal-oriented mindset
- Compliance
- Teamwork and collaboration
- Customer service
- Attention to detail
Timeline
Universal Associate
CNB Bank
04.2024 - Current
Merchandise Manager (Management)
Ulta Cosmetics
07.2021 - 03.2024
Store Manager (Management)
Maurices Incorporated
02.2020 - 07.2021
Retail Sales Associate/Supervisor
Peebles Department Store
08.2018 - 02.2020
Sales Associate
Dairy Queen
03.2017 - 07.2018
Bachelor's Degree - Psychology
Pennsylvania State University
High School - General Studies
Clearfield Area JSHS