CARLEEN ALBERT
Orlando,Florida
Summary
Professional with substantial experience in anti-money laundering and financial compliance, leveraging analytical skills and regulatory knowledge to drive impactful results. Known for collaborative problem-solving, adaptability to evolving requirements, and unwavering reliability. Proficient in risk assessment, transaction monitoring, and regulatory reporting, ensuring robust compliance frameworks. Trusted team player with focus on achieving organizational objectives and maintaining high standards.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sanctions/AML Analyst
Apex Systems - BNY Mellon
12.2024 - Current
- Conducted thorough analysis of customer transactions to identify potential money laundering activities.
- Performed AML surveillance and customer identification for designated customers as part of the Alert Resolution team.
Associate
Gold Leaf Consulting Limited
04.2024 - 12.2024
- Collaborated on strategic client projects to enhance operational efficiency and deliver tailored solutions.
- Analyzed regulatory compliance standards to ensure alignment with organizational policies.
- Conducted internal audits to assess adherence to regulatory requirements and company protocols.
- Reviewed and updated compliance documentation, ensuring accuracy and completeness of records.
- Assisted in the preparation of reports for senior management, outlining findings from investigations into suspected non-compliant activities.
Operations Support Officer
Petrus Private Bank Limited
06.2019 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Associate
Gold Leaf Consulting Limited
02.2019 - 05.2019
- Streamlined document management processes, enhancing retrieval efficiency and accuracy.
- Managed calendar schedules, ensuring optimal time allocation for meetings and events.
- Implemented filing systems that improved organization and access to critical documents.
- Conducted research to support project initiatives, providing relevant data for informed decision-making.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Provided exceptional customer service to internal and external clients, resolving issues promptly and professionally.
Operations Agent
Coinfloor Limited
11.2018 - 01.2019
- Facilitate the winding up of local operations and company liquidation.
- Disposal of company assets; office equipment and furniture.
- Settlement of company’s obligations – landlord, service providers, staff.
- Contributed to successful projects by providing essential administrative support and resource management.
- Liaise with relevant government offices and agencies
- Preparation of 2018 tax filing documents for former employees.
- Collaborated with cross-functional teams to enhance service delivery and client satisfaction.
- Maintained accurate records, ensuring timely processing of invoices and payments.
- Volunteered to help with special projects of varying degrees of complexity.
Operations Agent
Coinfloor Limited
07.2018 - 10.2018
- Payment processing operation and reconciliations and interfacing with users.
- Update and create operational process documentation.
- Follow processes in detail and keep a well-documented record of exceptions and authorizations.
- Adhere to high confidentiality and security rules and policies.
- Report on users’ difficulties with using the service.
- Quality Assurance.
- Customer Service.
- Help with other customer service and operations tasks that may come up from time to time.
- Mentor, coach and train other members of the Operations team.
- Assist with administrative roles; supervision of team members and finance.
- Deputize in the Managing Director’s absence.
Customer Relationship Officer
BANK OF SAINT LUCIA LTD.
09.2013 - 06.2018
- Developed and maintained strong customer relationships through effective communication and personalized service.
- Resolved customer inquiries and issues efficiently, fostering satisfaction and loyalty.
- Collaborated with cross-functional teams to enhance service delivery and streamline operations.
- Analyzed customer feedback to identify trends and implement improvements in service offerings.
- Trained and mentored new staff on best practices for customer interaction and relationship management.
- Implemented strategies to improve customer engagement, resulting in increased retention rates.
- Managed customer relations on ongoing basis to maximize customer retention.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Trained new team members on company policies, CRM systems, and best practices to ensure consistent service quality.
- Boosted sales revenue with upselling strategies tailored to individual customers'' preferences and requirements.
- Enhanced cross-selling opportunities by understanding customer needs and recommending relevant products or services.
- Processed loan applications, ensuring compliance with regulatory standards and internal policies.
- Assisted customers in understanding loan products, providing tailored solutions to meet their needs.
- Collaborated with cross-functional teams to streamline loan processing workflows and improve turnaround times.
- Enhanced customer satisfaction with timely loan disbursements, managing all documentation and approval processes accurately.
- Increased client retention through excellent customer service, fostering strong relationships with borrowers and promptly addressing their concerns.
- Reduced error rates in loan applications, consistently maintaining thorough attention to detail while inputting data.
- Set up files using loan officer checklist and submitted on-time for processing.
- Answered inquiries and provided superior customer service to clients.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Reviewed and validated details of loan applications and closing documentation.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
Customer Service Representative
BANK OF SAINT LUCIA LTD.
04.2007 - 02.2013
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Managed account information updates, ensuring data accuracy and confidentiality.
- Trained new representatives on customer service protocols and systems.
- Mentored junior staff, fostering a collaborative team environment focused on excellence.
- Analyzed customer feedback to recommend strategic enhancements in service offerings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
ATM Custodian
BANK OF SAINT LUCIA LTD.
06.2006 - 04.2007
- Managed cash replenishment and maintenance of ATMs across multiple locations.
- Conducted regular inspections to ensure optimal functionality and security of ATM machines.
- Collaborated with technical teams to troubleshoot and resolve ATM malfunctions efficiently.
- Implemented best practices for cash handling, reducing discrepancies during audits.
- Trained junior staff on operational procedures and safety protocols for ATM servicing.
- Developed schedules for routine maintenance, ensuring minimal downtime for ATMs.
- Maintained accurate inventory records for cash supplies and machine components.
- Supported a safe working environment by adhering to safety protocols during all aspects of ATM maintenance and servicing tasks.
- Collaborated with cross-functional teams to ensure seamless installation and removal of ATMs at various locations.
- Demonstrated flexibility in adjusting work schedule to accommodate emergency repairs or installations outside standard business hours.
- Provided timely support for ATM-related issues, resulting in minimal disruptions to customers'' banking activities.
- Ensured customer satisfaction with efficient cash replenishment and accurate transaction records.
- Improved ATM uptime by performing regular maintenance and troubleshooting tasks.
- Contributed to the overall success of the organization by meeting or exceeding key performance indicators for ATM custodianship duties.
Bank Teller
BANK OF SAINT LUCIA LTD.
01.2005 - 06.2006
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cash drawer integrity through diligent balancing and record-keeping practices.
- Assisted in training new tellers on operational procedures and customer interaction protocols.
- Promoted bank products to customers, enhancing overall service engagement and client satisfaction.
- Conducted account verification processes to ensure accuracy of information for transactions.
- Implemented process improvements that streamlined daily operations and reduced transaction times.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Audited fellow teller currency to contribute to dual-control procedures.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Sold and cross-sold bank products to new and existing customers.
- Monitored and reported suspicious activity in line with bank security policies.
Bank Clerk
BANK OF SAINT LUCIA LTD.
09.2004 - 01.2005
- Organized files and maintained records for efficient retrieval and accuracy.
- Provided reception coverage when needed; greeting clients professionally while managing appointments appropriately.
- Supported team members with routine administrative tasks, ensuring timely completion.
- Contributed to a positive work environment by maintaining a professional demeanor and providing excellent customer service.
- Participated in training sessions to expand knowledge of company policies and procedures, enabling better support for staff members.
- Assisted with data entry tasks, ensuring accurate and timely completion of all assignments.
- Cultivated strong relationships with colleagues through effective communication skills and a demonstrated willingness to help others succeed in their roles within the company.
- Input data into spreadsheets and databases.
- Maintained strict confidentiality with sensitive information while handling client files and records.
Education
CXC Certificate -
Saint Joseph’s Convent
Castries, Saint Lucia01.2000
Certificate - ACAMS Certificate of Achievement Risk Assessment
ACAMS
03-2022
Advanced Certificate - ICA International Advanced Certificate in Regulato
International Compliance Association
03-2022
Advanced Certificate - Merit - ICA International Advanced Certificate in AML
International Compliance Association
07-2021
Skills
- Enhanced due diligence
- Transaction monitoring
- Customer due diligence
- Know your customer
- Sanctions screening
- Audit support
- Compliance training
- Office of foreign assets control regulations
- Regulatory reporting
- Anti-money laundering compliance
- AML regulations
- Excellent communication
- Critical thinking
- Reliability
- Multitasking Abilities
- Adaptability and flexibility
- Decision-making
- Oral communication
- Interpersonal skills
Certification
- March 2022 ACAMS Certificate of Achievement Risk Assessment
- March 2022 ICA International Advanced Certificate in Regulatory Compliance
- July 2021 ICA International Advanced Certificate in Anti Money Laundering (Pass attained - Merit)
- June 2019 (Annual) Petrus Private Bank Anti-Money Laundering
- July - August 2018 Training and Competence Certificate Thomson Reuters
- Recurring Anti-Money Laundering
- April 2016 Association of Insurance Institutes of the Caribbean (Certificate Basic Principles of Insurance)
- June 2011 (recurring) Customer Service
Timeline
Sanctions/AML Analyst
Apex Systems - BNY Mellon
12.2024 - Current
Associate
Gold Leaf Consulting Limited
04.2024 - 12.2024
Operations Support Officer
Petrus Private Bank Limited
06.2019 - 03.2024
Associate
Gold Leaf Consulting Limited
02.2019 - 05.2019
Operations Agent
Coinfloor Limited
11.2018 - 01.2019
Operations Agent
Coinfloor Limited
07.2018 - 10.2018
Customer Relationship Officer
BANK OF SAINT LUCIA LTD.
09.2013 - 06.2018
Customer Service Representative
BANK OF SAINT LUCIA LTD.
04.2007 - 02.2013
ATM Custodian
BANK OF SAINT LUCIA LTD.
06.2006 - 04.2007
Bank Teller
BANK OF SAINT LUCIA LTD.
01.2005 - 06.2006
Bank Clerk
BANK OF SAINT LUCIA LTD.
09.2004 - 01.2005
CXC Certificate -
Saint Joseph’s Convent
Certificate - ACAMS Certificate of Achievement Risk Assessment
ACAMS
Advanced Certificate - ICA International Advanced Certificate in Regulato
International Compliance Association
Advanced Certificate - Merit - ICA International Advanced Certificate in AML
International Compliance Association
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