Carleen Herrera
Lakewood,CO
Summary
To obtain position with company that will offer the opportunity to utilize my experience, education and to be able to advance within the company.
Overview
32
32
years of professional experience
Work History
HR/Payroll/Benefits Generalist
Building Services Group/Gen-Capital Steel/GenStone
Littleton, CO
08.2021 - Current
- Developed and managed the HR department.
- Created, implemented, and maintained a performance management system for all employees.
- Conducted employee orientation programs to introduce new hires to company policies and procedures.
- Coordinated recruitment efforts with hiring managers to fill vacant positions.
- Advised senior management on labor relations issues.
- Provided guidance on employee benefits plan design, administration, compliance, and communication.
- Reviewed job descriptions for accuracy and relevance to ensure legal compliance.
- Researched applicable employment laws and regulations to ensure best practices were followed in areas such as wage and hour law, equal opportunity employment, harassment prevention.
- Managed payroll processing activities including timesheets, garnishments, tax withholding calculations.
- Maintained personnel records according to federal and state guidelines while ensuring confidentiality of information.
- Facilitated employee dispute resolution processes by providing mediation services when necessary.
- Assisted with workers' compensation claims investigations by gathering evidence related to incidents or injuries reported by employees.
- Regularly updated HR databases to reflect employee information, changes in benefits and other details.
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
- Created comprehensive orientation program to acquaint new employees with company programs, guidelines, policies and procedures.
- Spearheaded HR Department (HR of One).
- Guided startup and management of HR operations, systems and programs for new location within company.
- Complied with local, state and federal laws and established organizational standards.
- Developed job descriptions using targeted keywords and published job openings on company website and job boards.
- Launched EEOC and Affirmative Action investigations and resolved employee complaints.
- Worked closely with CHRO to inform of upcoming commitments and responsibilities.
- Calculated and processed payroll for 80 employees on a semi-mothly basis.
- Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
- Resolved discrepancies between payroll records and timekeeping systems.
- Managed the processing of new hires and terminations in the payroll system.
- Prepared reports related to wages, taxes, garnishments, 401K contributions and benefits packages.
- Advised management on best practices for managing employee wages and salaries.
- Implemented policies that ensured compliance with federal and state regulations concerning taxation of wages.
- Processed requests from employees related to direct deposit enrollment or address changes.
- Managed payroll for temporary, hourly and salaried employees.
- Produced and filed payroll reports every month.
- Calculated overtime, vacation sick hours and other categories of time.
- Responded to requests for information as company expert on payroll operations.
- Onboarded new employees in time reporting and payroll systems.
- Enforced payroll-related policies, procedures and regulations to adhere to changing company and governmental standards.
- Coordinated child support deductions and distributed wage assignments.
- Entered corrected records into Gusto or Sage and added additional adjustments as required.
- Accurately tracked and update paid time off.
- Processed employee rehires, transfers, terminations and withholdings.
- Conducted employee orientations to explain benefits programs.
- Assisted employees with enrollment in health and welfare plans.
- Maintained up-to-date knowledge of all benefit plan provisions, policies, and procedures.
- Developed and implemented a system for tracking eligibility status of employees.
- Responded to inquiries from current and former employees regarding their benefits package.
- Processed invoices related to employee benefits packages such as health insurance premiums, 401 contributions, life insurance premiums.
- Researched new benefits options that could be offered at competitive rates while providing maximum value to employees.
- Managed claims processing activities related to employee benefits packages such as disability claims or long-term care claims.
- Participated in open enrollment activities including preparing materials, conducting presentations, answering questions, and distributing information packets.
- Ensured accurate completion of required documentation when employees terminate employment or change benefit elections.
- Discussed medical, dental, short-term and long-term benefit plans with new hires and eligible employees with status changes.
- Coordinated benefits processing, including enrollments, terminations and claims.
- Oversaw enrollment of new employees and company-wide yearly enrollment period.
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
- Mastered state and Federal benefit laws Including ERISA, FMLA, COBRA, HIPPA and 401k administration.
- Administered employee insurance, pension and savings plans, working with insurance brokers and plan carriers.
- Oversaw merit, sales commission and bonus programs with monthly, quarterly and annual payouts.
Human Resource Manager/Administrative Assistant to the General Manager
Dick's Sporting Goods
Aurora, CO
06.2020 - Current
- Part-time status while seeking full-time employment
- Responsible for all areas of the HR Department.
- Research standardized job requirements with competitive pay and salary schedules/.
- Benefits, workers compensation, evaluations/promotions, and new hire packets.
- Training for all company employees.
- To ensure that employee files are in compliance with Federal and State guidelines.
- Administered Human Resource Policies and Procedures.
- Responsible for Taleo/Oracle/WFM/Krono’s tasks when on-boarding/out-boarding new hires, rehires, transfers and terminations,.
- I9-E-verify.
- Responsible for accurate timekeeping of all employees to ensure payroll has correct time for pay periods through Oracle/Work Force Management.
- Payroll preparation for Business travel expenses.
- Responsible for inventory control, such as Drop shipments, Ship from Store and BOPIS (Buy online pick up in Store).
- Supervised and delegated work assignments to front end personnel.
- Assisting upper management in resolving grievances and corrective actions.
- Responsible decision-making authority and accountability for ensuring that costs, schedules, and performance were not negatively impacted.
Human Resource/Essa Compliance Specialist Manager
Denver Public Schools
Denver, CO
09.2019 - 04.2020
- The ESSA Compliance Specialist is the subject matter expert of Every Student Succeeds Act (ESSA) and ensures DPS Human Resources complies with ESSA regulations.
- Reports DPS and Charter school employee information, including teacher qualifications and licensure, annually to the Colorado Department of Education.
- Prepare annual Human Resources reporting to the Colorado Department of Education in compliance with ESSA regulations.
- Audit employee education, qualifications, and licensure status.
- Research employment records and correct data errors I9-e-verify.
- Collaborate with school leaders and Human Resources.
- Monitor, update, validate and communicate teacher education, qualification, and licensure status.
- Create action plans to ensure that every teacher meets minimum qualifications.
- Monitor the CDE and ESSA for reporting and regulation changes.
- Create communication plans for stakeholders, as needed.
- Collaborate with the Department of Technology to create or modify existing reports.
- Perform system testing associated with program or policy changes.
- Participate on the project management team responsible for the annual reporting to the Colorado Department of Education.
- Meet annual deadlines.
Human Resource Manager/Records Specialist Manager
Albuquerque Public Schools
Albuquerque, NM
02.2007 - 04.2014
- Responsible for managing employee records for 33 locations and over 300 employees.
- Data entry, filing, customer service to all APS Clients, processing new hires, rehires, terms, retirements, I9’s, cost account, status changes, transfers, licensure, pay audits etc.
- Knowledge of APS community, computer system Lawson, word processing, database, and spreadsheets.
- Ability to meet deadlines and be able to work on multiple tasks
- Checks, analyzes, and interprets university transcripts and employment verification.
- Monitors quarterly retirement forms and employment verifications from other districts or licensure units.
- Prepares and processes paperwork for new and former employees for salary placement.
- Checks and investigates kick-out list furnished by the Retirement Board for each quarter and makes corrections if necessary.
- Research and analyzes paperwork to prevent an employee from becoming overpaid or underpaid.
- Furnishes the required bi-weekly, monthly, and quarterly reports to other departments such as payroll, Retirement Board, State Licensure Department.
- Alert staffers of possible errors and problems regarding employees’ salaries.
- Monitor personnel files to adhere to state, federal and other guidelines, such as the I-9.
- Checks short term notices before distribution.
- Assists and investigates salary problems for employees either by phone or in person.
- Work closely with payroll for correction of errors, withholding of check, and salary adjustments.
- Change W-4 status requested by employees.
- Assists in the training of new employees in the Human Resources Records Department.
- Computes and maintains quarterly salaries for ROTC Instructors in compliance with military pay procedures and negotiated agreement.
- Monitoring, updating, and ordering of required APS, state and federal forms for Human Resources Records Department.
- Processes new employees and leave reinstatements.
- Explains all required forms (APS, State and Federal) necessary for their processing.
- Notifies new employees of deadlines to provide the necessary documents as required by the State and Federal guidelines.
- Answer all questions or concerns regarding their employment.
- Informs employee of their reporting dates.
- Determines salary placements according to the specific salary schedules for new and current employees.
- Welcomes employee to APS and identify yourself as their contact person.
- Implements transfers, resignations, leaves, reinstatements, terminations, short-term rehires, retirements, cost account changes, position titles, position codes differentials and contract changes.
- Types and issues transfer notices and letters of acceptance for resignations to employees.
- Provide the necessary documents needed for reinstatements and determine placement as set forth by State guidelines.
- Completes required file maintenance and worksheet procedures for all employees based on the changes taking place.
- Converts active files to inactive files to be sent to microfilm.
- Review and approves file maintenance and changes (transfers, cost accounts, w-4, address changes, etc.) of other technicians as requested by supervisor.
- Must be familiar with all necessary screens to ensure accuracy for all required changes.
- Research cost accounts to ensure accuracy for percentages and provide amounts to those who need them.
- Determine percentages (technical) for cost account changes.
Catering Manager/HR/Office Manager
NCO Club, Kirtland Air Force Base
Albuquerque, NM
12.1996 - 04.2000
- Scheduling functions and staff work hours, hiring, time keeping for payroll, benefits, placing orders with suppliers for food and beverages commensurate with upcoming events; billing and receiving monies owed to the club, managing multiple cash drawers, and ensuring proper posting of club card payments.
- Secondary duties included directing customers to proper information for services, enrolling customers for NCO Club membership, opening and closing the bar, maintaining inventory and stock controls, managing cash drawer, and extending excellent customer service.
- Awarded by NCO Academy Commandant two (2) NCO Academy Gold Leadership through Knowledge Coins for Outstanding Performance.
Human Resources Manager
21st Century Security, Inc
Albuquerque, NM
11.1998 - 11.1999
- Spearheaded, developed and established a complete Human Resources (HR) Department, including preparation of HR guidelines and procedures for: standardized job requirements with competitive pay and salary scale; benefits, workers compensation, evaluations/promotions, and new hire packets, I9’s; and training needs for all company employees.
- Responsible for setting up a business system to ensure that employee files are in compliance with Federal and State guidelines.
- Administered Human Resource Policies and Procedures company-wide for 120+ employees in Texas, New Mexico, and Colorado.
- Responsible for data entry of Customer-based contracts, posting commissions for sales representatives and installation technicians, payroll preparation and disbursement for employees, posting accounts receivable and payable, ran monthly spreadsheet reports/audits monthly expenditures.
- Supervised and delegated work assignments to front office and reception staff.
- Assisted management in resolving grievances.
- Had decision-making authority and accountability for ensuring that costs, schedules and performance were not negatively impacted.
- Responsible for assisting the President and CEO with different tasks when needed.
HR/Office Manager
Primetime Spas, Pools & Patios
Albuquerque, NM
05.1992 - 12.1995
- Responsible for all areas of the business office: accounts payable, accounts receivable, hiring, I9’s and recruitment, manual payroll preparation and disbursement, collections, assisted sales personnel in meeting sales quotas, and running monthly reports/auditing monthly expenditures.
- Responsible for tracking inventory, scheduling maintenance and general human resources tasks.
- Also had responsibility for providing customer service to sales and service clients.
Education
Some College (No Degree) - Surgical Technology
CNM Community College
Albuquerque, NMBusiness/HR Management - Business/HR Management
Madison University
New Orleans, LA05.2004
Human Resource Management Certification - Human Resources Management
University Of New Mexico
Albuquerque, NM04.1999
Some College (No Degree) - Business Management /HR Management
University Of Maryland
Germany/MarylandWord Processing/Data Entry Certification - Word Processing/Data Entry
Parks College
05.1988
Skills
- Excellent Leadership/Customer Service Skills
- HR/Office Management/Administrative Assistant
- Microsoft Office/Suite, Google Workspace/Suite Taleo/Oracle/Omni, WFM/Kronos, ADP, AVIMark, Fox Pro, Quicken, QuickBooks, Word Star, Lawson, Win'ocular, Sage, Ease, Gathr/GoCo, and various benefits platforms
- Excellent 10-key data entry
- Accounts payable/receivable, billing
- Audits
- Benefits
- Hiring and retention strategies
- Onboarding/Training development/E-verify(I-9)
- Compliance/Record Management
- Scheduling, filing
- Inventory/Inventory control
Languages
Fair understanding of oral and written Spanish.
Timeline
HR/Payroll/Benefits Generalist
Building Services Group/Gen-Capital Steel/GenStone
08.2021 - Current
Human Resource Manager/Administrative Assistant to the General Manager
Dick's Sporting Goods
06.2020 - Current
Human Resource/Essa Compliance Specialist Manager
Denver Public Schools
09.2019 - 04.2020
Human Resource Manager/Records Specialist Manager
Albuquerque Public Schools
02.2007 - 04.2014
Human Resources Manager
21st Century Security, Inc
11.1998 - 11.1999
Catering Manager/HR/Office Manager
NCO Club, Kirtland Air Force Base
12.1996 - 04.2000
HR/Office Manager
Primetime Spas, Pools & Patios
05.1992 - 12.1995
Some College (No Degree) - Surgical Technology
CNM Community College
Business/HR Management - Business/HR Management
Madison University
Human Resource Management Certification - Human Resources Management
University Of New Mexico
Some College (No Degree) - Business Management /HR Management
University Of Maryland
Word Processing/Data Entry Certification - Word Processing/Data Entry
Parks College
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