Summary
Overview
Work History
Education
Skills
Timeline
Generic

CARLEEN HOWARD

Bay Minette

Summary

Skilled in providing excellent customer service and resolving customer complaints. A strong communicator with the ability to remain calm in stressful situations. Looking to leverage expertise in customer service to take on a new challenge in a challenging environment.

Overview

2026
2026
years of professional experience

Work History

Production Line Operator

EPI
  • Ensured high-quality output by conducting thorough quality control checks and promptly addressing any issues identified.
  • Maintained a safe working environment by adhering to safety protocols, conducting routine inspections, and providing necessary training to fellow operators.
  • Minimized material waste during production runs through careful monitoring of raw material usage and adherence to established guidelines.
  • Consistently met or exceeded daily production targets through diligent monitoring of equipment performance and proactive problemsolving.
  • Coordinated with other departments to ensure timely delivery of materials needed for smooth operation of the production line.
  • Followed instructions to make products in line with customer specifications.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Inspected extruded product for appearance and size defects according to specifications.

CONVENIENCE STORE CLERK

BAKER'S GAS STATION
10.2022 - Current
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Operated cash register for cash, check, and credit card transactions.
  • Counted money in cash drawers at beginning of shifts to verify correct amounts and adequate change.

ASSISTANT MANAGER

ACAPULCO MEXICAN RESTAURANTS
08.2020 - 02.2022
  • Helped oversee the daily operations of the store, managing staff and inventory.
  • Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
  • Coached and mentored new employees on company policies and procedures.
  • Monitored sales performance to identify potential areas for improvement.
  • Oversaw daily financial transactions and managed cash flow to support profitability.
  • Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
  • Managed company orders, expenditures and sales to meet budget and revenue targets.
  • Organized company merchandise and displays to increase brand awareness and product sales.
  • Handled employee discipline and termination according to company policies.
  • Coordinated employee schedules according to staff availability and processed time-off requests.
  • Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools.
  • Liaised between managers and employees, communicating concerns and expectations to appropriate parties.
  • Tracked store inventories and replenished products according to demand.
  • Resolved customer complaints and handled refunds and returns to promote satisfaction.
  • Communicated with clients to address questions, concerns, and needs and provide quality customer service.
  • Assisted with new employee training and conducted performance reviews to track overall progress.
  • Interviewed potential job candidates and made hiring recommendations to general manager.
  • Reported customer and employee accidents, injuries, and concerns for supervisor review.
  • Oversaw personnel to maintain adequate staffing and minimize overtime.
  • Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
  • Addressed and resolved client or customer inquiries to foster superior standards of service.
  • Developed existing team into high productivity, results-oriented unit through creative initiatives.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Represented business in marketplace and developed relationships with key accounts to promote and market business.
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
  • Facilitated month-end closing processes, invoicing and journal entries.
  • Implemented and developed operational standards, policies and procedures.
  • Led and directed team members on effective methods, operations and procedures
  • Minimized staff turnover through appropriate selection, orientation and training.

SERVER SHIFT LEADER

ACAPULCO MEXICAN RESTAURANTS
07.2020 - 02.2022
  • Assigned tasks and monitored performance of servers.
  • Trained new servers in restaurant procedures, daily operations, and server duties.
  • Interacted with guests and promptly responded to requests to provide exceptional service.
  • Facilitated efficient table turns and seating arrangements.
  • Acted as liaison between wait staff and kitchen staff to foster communication between employees.
  • Generated daily, weekly and monthly sales reports to inform management.
  • Supervised dining staff to confirm optimal operations and prevent mistakes.
  • Restocked restaurant supplies, utensils and menus to achieve consistent product availability.
  • Performed minor food preparation to assist kitchen staff and streamline operations.
  • Reviewed cash register at end of shift to maintain records for financial operations.
  • Interacted with guests to drive satisfaction and loyalty.
  • Handled cash, credit card, and other payment transactions with accuracy.
  • Took food and beverage orders and served meals to patrons.
  • Listened to customer concerns and complaints and quickly rectified issues.
  • Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons.
  • Memorized frequent customer preferences to build relationships and loyalty.
  • Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff.
  • Filled condiment, salt and pepper, and napkin containers.
  • Described ingredients and cooking methods to explain preparation of various food items.
  • Answered telephones to take reservations or to-go orders.
  • Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
  • Informed customers of daily specials.
  • Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
  • Assisted with training new wait staff members to ensure proper procedures were followed at all times.
  • Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
  • Checked on guests to verify satisfaction with each course.
  • Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine.

FLORIST ASSISTANT

ATMORE FLOWER SHOP
01.2016 - 05.2020
  • Trimmed material and arranged bouquets and arrangements with trimmers, shapers and wires.
  • Conferred with clients regarding price, type of arrangement desired and delivery specifics.
  • Communicated with vendors regarding back order availability, future inventory, and special orders.
  • Cut, conditioned and cleaned flowers and foliage for storage.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Ordered and purchased flowers and supplies from wholesalers and growers to maintain adequate inventory.
  • Met with brides and mourning families to discuss wedding or funeral arrangements.
  • Cut flowers to set up aesthetically pleasing floral displays within store.
  • Designed new arrangements by synthesizing numerous combinations of flora and foliage.
  • Accessorized and handmade arrangements with balloons, wrappings and ribbons.
  • Coordinated with vendors to obtain fresh flowers at competitive prices in a timely manner for all orders placed by customers.
  • Decorated buildings, halls, churches and other facilities for parties, weddings, and other occasions.
  • Conferred with clients regarding price, type of arrangement desired, and delivery date, time, and place.
  • Performed general cleaning duties in store to ensure shop was clean and tidy.
  • Established relationships with local florists & wholesalers in order to access the freshest blooms available seasonally.
  • Planned arrangements according to client's requirements, using knowledge of design and properties of materials, or selected appropriate standard design pattern.
  • Wrapped and priced completed arrangements.
  • Watered, cut, conditioned and cleaned plants, flowers, and foliage.
  • Selected flora and foliage for arrangements, working with numerous combinations to synthesize and develop new creations.
  • Created and changed in-store and window displays and designs to enhance shop image.
  • Ordered and purchased flowers and supplies from wholesalers and growers.
  • Unpacked stock as it came into shop.
  • Performed office and retail service duties, such as keeping financial records, serving customers, answering telephones, selling items, and receiving payment.
  • Informed customers about care, maintenance and handling of various flowers, foliage, indoor plants, and other items.
  • Utilized knowledge of various flower types to create unique arrangements according to customer specifications or personal preferences.
  • Delivered arrangements to customers, and oversaw employees responsible for deliveries.

Education

High School Diploma - undefined

Airline High School
Bossier City, LA
05.1993

Skills

  • Guest Relations
  • POS Transactions
  • Customer Service
  • Customer Engagement
  • Credits and Refunds
  • Telephone Skills
  • Complex Problem-Solving
  • Critical Thinking

Timeline

CONVENIENCE STORE CLERK

BAKER'S GAS STATION
10.2022 - Current

ASSISTANT MANAGER

ACAPULCO MEXICAN RESTAURANTS
08.2020 - 02.2022

SERVER SHIFT LEADER

ACAPULCO MEXICAN RESTAURANTS
07.2020 - 02.2022

FLORIST ASSISTANT

ATMORE FLOWER SHOP
01.2016 - 05.2020

High School Diploma - undefined

Airline High School

Production Line Operator

EPI

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