Accomplished and mission-driven leader with over a decade of experience in higher education, program coordination and business management. Recognized for fostering positive friendly environments, cultivating community partnerships, and driving sustainable growth through strategic planning and a collaborative team effort. Adept at collaborating, communicating, and coordinating to be a valuable resource for the success for tutors, students, staff, and clients.
Overview
14
14
years of professional experience
Work History
Program Manager: Tutoring and Volunteer Coordinator
Literacy Green Bay
11.2021 - 04.2025
Expanded growth of program from 88 to 104 student / tutor pairs in 12 months.
Increased the number of recruited tutors 300% in 9 months
Created a recruitment and onboarding process that supported long-term program growth by emphasizing the holistic literacy needs of the non-native English speakers and native English speaker in the community.
Class Instructor: ELL Instructor / Digital Literacy / College and Career College Readiness 1
Prepared student-centered curriculum of reading, writing, speaking and listening skills needed for lifelong learning to be productive in their lives.
Used creative games to inspire students to participate, build relationships with fellow students, and stimulate a safe class environment which produced a higher level of confidence in their skills.
95% success rate of ELL students moving to next level after one semester or end of school year.
Communications Instructor
Northeast Wisconsin Technical College
06.2018 - 12.2022
English Composition / Communication Through Writing / Interpersonal Communication
Prepared course syllabi with rubrics while using assessment practices and grade reporting systems.
Fostered safe classroom management techniques by providing a positive engaging and nurturing environment for students to develop inside and outside of the classroom.
Founder and Executive Director
Universal Guardians, Inc.
09.2011 - 09.2016
Involved more than 75 developmentally disabled and mentally ill clients in monthly budget meetings, which educated them to set their own goals, and increased their level of satisfaction of control in their life.
Managed more than $500,000 per month in clients’ social security, disability, trust, veterans’ benefits in compliance with federal and state regulations as they relate to WI Guardianship Stat.
Education
Master of Arts - English and Creative Writing
Southern New Hampshire University
Manchester, NH
03.2018
Bachelor of Arts - Business Administration
University of Wisconsin
Green Bay, WI
01.2013
Bachelor of Science - Human Development
University of Wisconsin
Green Bay, WI
01.2013
Skills
Leadership and Teambuilding
Stakeholder & Community Engagement
Strong oral and written communication
Employee Management & Supervision
Organizational & Effective Multitasking Skills
QuickBooks: Payroll & Financial Reporting
Accurate with Strong Attention to Details
Accounts Payable and Accounts Receivable
Critical Thinking & Problem Solving
Microsoft 365 and Google Apps
Timeline
Program Manager: Tutoring and Volunteer Coordinator