Carleen Nelson
North Charleston,SC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
Administrative Assistant I
Medical University of South Carolina
05.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed approximately 30 incoming calls, emails correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Scheduling patients for labs, clinic and infusion appointments.
Benefits Specialist in Human Resources
City of Charleston
07.2022 - 03.2023
- Conduct training and orientation on City's benefit plans
- Serve as liaison between City employees and plan administrators, advising employees of policy provisions and claims procedures
- Resolve employee issues and concerns, preparing required documentation, researching information, and assisting in resolving claims issues
- Assist employees with completing enrollment forms and processing enrollment forms including annual open enrollment period
- Establish and maintain employee benefits records and files, updating records with retirement, leave, and various other information
- Prepare and distribute correspondence and informational materials about employee benefit plans, policies, procedures, and related information.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Gathered information about each position and related occupation with employee interviews, field observations, and industry research.
Financial Services Representative
Roper St. Francis Healthcare
11.2016 - 07.2022
- Collect patient financial liabilities and provide receipts to patients
- Provide explanations of insurance benefits, financial assistance, and self-pay billing
- Provide financial guidance to patients/families, RSFH staff, insurance providers, physicians, and/or physician office staff
- Assist in preparing documentation regarding quality, customer service, and other organizational initiatives
- Perform patient pre-admission, registration, room assignment/transfer, and other related required tasks throughout patient care
- Perform quality self-checks using software to prevent billing, identification, or other registration issues that could cause loss of revenue
- Gather information from patients/responsible parties to register and identify financial liabilities
- Assist with transporting of patients to their scheduled area
- Greet patients before logging them into tracking software.
Patient Placement Representative
Medical University of South Carolina
04.2007 - 06.2016
- Operated Epic Computer Systems
- Prioritized phone calls for designated individuals
- Obtain necessary demographic and financial information at point of registration
- Assisted nursing staff with incoming and outgoing calls between physicians and other hospitals
- Explained consent forms, patient's rights and responsibilities, billing information, advanced directives and federally mandated forms.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Education
Bachelor of Science - Human Resource Management
Charleston Southern University
Charleston05.2022
Associate of Science -
Trident Technical College
North Charleston, SC05.2016
Skills
- Human Resources
- Microsoft Office
- Scheduling
- Clerical Support
- Data Entry
- Appointment Scheduling
- Office Administration
- Administrative operations
- Inventory supplies
- Health insurance processing
Timeline
Administrative Assistant I
Medical University of South Carolina
05.2023 - Current
Benefits Specialist in Human Resources
City of Charleston
07.2022 - 03.2023
Financial Services Representative
Roper St. Francis Healthcare
11.2016 - 07.2022
Patient Placement Representative
Medical University of South Carolina
04.2007 - 06.2016
Bachelor of Science - Human Resource Management
Charleston Southern University
Associate of Science -
Trident Technical College
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