Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carleen Powell

Rosedale,NY

Summary

Community and office support professional with experience in client intake, conflict resolution, and records management. Coordinate day-to-day operations across community and office settings while maintaining accurate documentation. Deliver professional communication during concerns to support safe, organized environments for residents, staff, and customers.

Overview

1
1
Certification
12
12
years of professional experience

Work History

Community Associate, Deparment of Homless Services

Admiral Staffing
New York, New York
05.2023 - 04.2024
  • Helped address client concerns, complaints, and emergencies with professionalism and empathy, building trust and supporting safety.
  • Helped resolve conflicts and calm tense situations, supporting quiet and secure shelter environment.
  • Monitored shelter activity and guided residents in following facility policies, procedures, and safety rules.
  • Provided daily support to individuals and families in homeless shelters, maintaining safe, respectful, welcoming setting.
  • Worked with case managers, social workers, security personnel, and shelter staff to meet resident needs.
  • Completed client intake, registration, and check-in procedures while keeping accurate, confidential records.
  • Maintained daily logs, incident reports, and client documentation in line with agency guidelines.
  • Performed routine facility walkthroughs to monitor resident safety and identify possible concerns.
  • Helped residents access shelter services, community resources, and supportive programs.

Office Manager

National General Insurance Company
Newark, NJ
02.2020 - 01.2023
  • Managed scheduling and allocated resources and calendars to ensure operational efficiency.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Resolved client and case issues to enhance customer satisfaction ratings.
  • Tracked payments due from clients and contacted them promptly regarding past due balances.
  • Reviewed files and records to obtain information and respond to requests.
  • Organized and distributed incoming faxes, letters, and emails to ensure timely communication within the office.
  • Maintained courteous and professional communication by effectively addressing and resolving difficult calls.

Specialist

Apple
NEW YORK, NY
10.2017 - 02.2019
  • Secured client retention by aligning services and product recommendations with client needs.
  • Facilitated sales growth by effectively highlighting product features and benefits.
  • Recommending, demonstrating and selling products on retail floor.
  • Educated customers on special pricing opportunities and tailored company offerings.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Scheduled consultations, repairs, and onsite visits to streamline service delivery.
  • Provided in-depth information on product features so customers could make educated buying decisions.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Oversaw daily functions to enhance business operations.

Front Desk Receptionist

Organic Avenue
NEW YORK, NY
01.2016 - 04.2017
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Addressed inquiries and room requests via online channels, phone, and email to enhance guest experience.
  • Resolved customer complaints, ensuring issues were addressed effectively and maintaining high satisfaction levels.
  • Processed payments, issuing accurate receipts and change to ensure customer satisfaction.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.

Sales Associate

CHAMPS SPORTS
NEW YORK, NY
07.2012 - 12.2015
  • Sold various products by explaining unique features and educating customers on proper application.
  • Offered product and service consultations and employed upselling techniques.
  • Built trusting relationships with customers by making personal connections.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged merchandise with signage and displays to increase customer engagement and reduce overstock.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Coached team members on security risks and loss prevention strategies to minimize store theft.

Education

High School Diploma -

High School For Medical Professions
Brooklyn, NY
06-2013

Skills

  • Crisis intervention
  • Client intake
  • Case management
  • Community outreach
  • Safety compliance
  • Client support
  • Customer service
  • Data management
  • Resource management
  • Process optimization
  • Team collaboration
  • Conflict resolution

Certification

  • Cosmetologist - 2015

Timeline

Community Associate, Deparment of Homless Services

Admiral Staffing
05.2023 - 04.2024

Office Manager

National General Insurance Company
02.2020 - 01.2023

Specialist

Apple
10.2017 - 02.2019

Front Desk Receptionist

Organic Avenue
01.2016 - 04.2017

Sales Associate

CHAMPS SPORTS
07.2012 - 12.2015

High School Diploma -

High School For Medical Professions

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Carleen Powell