Summary
Overview
Work History
Education
Skills
Timeline
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Carl Sarno

Longmeadow

Summary

Dynamic Gateway Manager at United Parcel Service with a proven track record in team leadership and operations management. Successfully enhanced customer satisfaction and improved safety procedures while mentoring future leaders. Skilled in decision-making and staff training, fostering high-performing teams that consistently meet organizational goals.

Overview

40
40
years of professional experience

Work History

Gateway Manager United Parcel Service

United Parcel Service, UPS
06.1985 - 06.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved safety procedures to create safe working conditions for workers.

Education

Associate of Science - Criminal Justice

MCC
Manchester, CT
06-1981

Skills

  • Team leadership
  • Time management
  • Decision-making
  • Relationship building
  • Operations management
  • Staff training and development

Timeline

Gateway Manager United Parcel Service

United Parcel Service, UPS
06.1985 - 06.2025

Associate of Science - Criminal Justice

MCC

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Carl Sarno