Carleen Starr
North Troy,VT
Summary
Proactive Administrative Assistant with extensive experience in client access and medical administration. Skilled in handling sensitive patient information, scheduling appointments, and maintaining accurate records. Strong communication and customer service abilities, ensuring patient satisfaction and seamless healthcare operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Northeast Kingdom Hematology Oncology
10.2020 - 12.2022
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
- Maintained and updated patient records for accurate, current medical histories.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
Client Access Specialist
Northeast Kingdom Human Services
08.2019 - 05.2020
- Greeted and assisted patients with check-in procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Engaged with patients to provide critical information.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Medical Administrative Assistant
Northeast Kingdom Hematology Oncology
05.2013 - 08.2019
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Generated reports and logged patient information for reliable records.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Called patients to confirm scheduled appointments day in advance.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
Education
High School Diploma -
North Country Union High School
Newport, VT06.1987
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Scheduling appointments
- Billing and Invoicing
- Reception duties
Certification
Certificate in Administrative Assistant
Certificate in Medical Terminology I & II
Certificate in DOT Drug Test Collection
Timeline
Administrative Assistant
Northeast Kingdom Hematology Oncology
10.2020 - 12.2022
Client Access Specialist
Northeast Kingdom Human Services
08.2019 - 05.2020
Medical Administrative Assistant
Northeast Kingdom Hematology Oncology
05.2013 - 08.2019
High School Diploma -
North Country Union High School
Certificate in Administrative Assistant
Certificate in Medical Terminology I & II
Certificate in DOT Drug Test Collection
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