Carleia Smith
Matteson,IL
Summary
I am a focused professional with experience in customer service, maintenance scheduling and documentation. Frequently praised as efficient by peers, I can be relied upon to help the company achieve its goals. I am a hard-working student with knowledge of maintenance processes and procedures, time management and planning. A dedicated worker with excellent communication, time management and computer skills. Detail-oriented professional with excellent interpersonal and creative thinking skills. I am aiming to leverage my abilities to successfully fill the vacancy at your company. Professional with experience in facilitating access and support services. Known for strong collaborative skills and ability to adapt to changing needs, ensuring reliable and effective outcomes. Skilled in communication, problem-solving, and customer service. Valued for integrity, dependability, and results-driven mindset.
Overview
9
9
years of professional experience
Work History
Access Specialist
Rush University Medical Center, RUMC
09.2023 - Current
- Contributed to a positive work environment by actively participating in team meetings, sharing best practices, and providing constructive feedback when necessary.
- Leveraged knowledge of various software platforms to optimize the management of patient information and streamline daily tasks.
- Enhanced data accuracy in patient records through meticulous documentation of access-related information.
- Developed training materials for new Access Specialists, contributing to a more consistent onboarding experience.
- Monitored patient satisfaction, generating valuable feedback to inform ongoing process improvements and enhance the overall experience.
- Provided exceptional customer service while managing high call volumes, addressing inquiries quickly while maintaining professionalism at all times.
Patient Service Representative
Advocate Aurora Health
12.2021 - 02.2023
- Update and verify patient information at every visit
- Assist patients with filling out patient history forms, consent forms and payment contract forms
- Receive and process cash and credit card payments for medical services rendered
- Review patient accounts, identify delinquent accounts and collect overdue payments
- Answer, investigate and/or direct patient inquiries or complaints to the appropriate medical staff member
- Knowledge of medical terminology and medical procedures
Service Coordinator
Audi Westmont
07.2019 - 10.2021
- Monitored daily operations and evaluated performance to proactively approach backlogs
- Interacted with customers to quickly handle escalated queries and complaints
- Maintained customer satisfaction by gathering actionable insights and offering solutions
- Collaborated with department leads and senior management to coordinate operations and drive improvements
USPS Rural Carrier
United Postal Services
05.2018 - 06.2019
- Returned to the post office with mail collected from homes, businesses and public mailboxes
- Held mail for customers who were away from delivery locations
- Bundled mail in preparation for delivery or transportation to relay boxes
- Met schedules for collection and return of mail
- Maintained accurate records of deliveries
- Left notices telling patrons where collected mail that could not be delivered
- Recorded address changes and redirected mail for those addresses
- Turned in money and receipts collected along mail routes
- Provided customers with change of address cards and other forms
- Delivered mail to residences and business establishments along specified routes by walking and driving, using a combination of satchels, carts, cars and small trucks
- Scanned labels on letters and parcels to confirm receipt
- Obtained signed receipts for registered, certified and insured mail, collected associated charges and completed any necessary paperwork
Cashier Lead
Portillos Hot Dogs
05.2016 - 04.2018
- Counted cash drawers at beginning of shifts to verify correct amounts
- Processed cash, check and credit cards for customer purchases
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Supervised others and provided on-the-job training
- Worked with coworkers to complete tasks
Education
ASOCIATES DEGREE - audio engineering applied sciences
SAE INSTITUTE
Chicago, IL12.2024
HIGH SCHOOL DIPLOMA -
BOLINGBROOK HIGH SCHOOL
Bolingbrook, IL06.2018
Skills
- Schedule Preparation
- Quick Learner
- Ongoing Client Support
- Adaptability and Flexibility
- Attentive listener
- Strategic Planning
- Customer support
- Network configuration
- Punctual and hardworking
- Problem-solving abilities
Timeline
Access Specialist
Rush University Medical Center, RUMC
09.2023 - Current
Patient Service Representative
Advocate Aurora Health
12.2021 - 02.2023
Service Coordinator
Audi Westmont
07.2019 - 10.2021
USPS Rural Carrier
United Postal Services
05.2018 - 06.2019
Cashier Lead
Portillos Hot Dogs
05.2016 - 04.2018
ASOCIATES DEGREE - audio engineering applied sciences
SAE INSTITUTE
HIGH SCHOOL DIPLOMA -
BOLINGBROOK HIGH SCHOOL
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