Carleigh Becker
Mineola,New York
Summary
Experienced healthcare professional adept at providing superior customer service and advocacy. Highly productive with a strong track record of efficiently completing tasks. Skilled in communication, negotiation, and critical thinking, enabling successful navigation of complex clinical environments. Known for effectively advocating for balance between customer and organization interests.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Experience Advocate
Hospital for Special Surgery
New York
03.2022 - Current
- Liaises between leadership, physicians and patients to drive initiatives for quality, patient-focused care in the Office of Patient Experience.
- Successfully manages 80+ patients per month, navigating complex care scenarios, upholds patients' rights, and communicates between family members and interdisciplinary teams to ensure high-quality, compassionate care.
- Teaches skills in customer communication to lead successful interactions within teams.
- Manages formal grievances and ensures alignment with the New York State Department of Health.
Administration
NewYork-Presbyterian Weill Cornell Medical Center
New York
07.2018 - 03.2022
- Provided high-touch concierge service in the Client Relations and Patient Services Department for Trustees, Donors, and high-profile patients.
- Led a team in managing obstetrics patients and coordinating hospital admissions, ambulatory procedures, referrals, and appointments.
- Engaged with various prospective donors and effectively raised philanthropic funds towards hospital development.
- Led team in fostering healthy workplace relationships, boosting motivation and morale for an enhanced work environment
Exercise Assistant
Quality Medical Fitness Cardiopulmonary Rehab
Northport
- Supervised over 50 patients daily and provided personalized rehab training. Focused on promoting safe exercise techniques to guide successful completion of individual clinical programs supervised by a respiratory therapist.
- Aided in the monitoring of patients' exercise performance and cardiovascular health by collaborating with the fitness and respiratory team.
- Implemented effective rehabilitation plans that improved cardiovascular health while addressing patient goals.
Summer Internship - Company Liaison
RJ Industries
Plainview
Education
Master of Science - Health Administration Leadership
Saint Joseph's University
Philadelphia, PA11.2021
Bachelor of Science - Interdisciplinary Studies
Saint Joseph's University
Philadelphia, PA05.2018
Skills
- Business and Operations Management
- Hospitality and service knowledge
- Risk Mitigation
- Conflict Resolution
- Time Management
- Relationship Building
- Written Communication
- Performance management strategies
- Medical billing and collections
- Interpersonal Skills
- Brand Awareness
- Public Speaking
- Problem-solving abilities
- Epic Systems
- Microsoft Office Suite
Certification
- Certified Trainer in Nonviolent Crisis Intervention
Conference
The Beryl Institute (Elevating the Patient Experience)
Affiliations
- Fitness
- Cooking
- Skiing
Timeline
Patient Experience Advocate
Hospital for Special Surgery
03.2022 - Current
Administration
NewYork-Presbyterian Weill Cornell Medical Center
07.2018 - 03.2022
Exercise Assistant
Quality Medical Fitness Cardiopulmonary Rehab
Summer Internship - Company Liaison
RJ Industries
Master of Science - Health Administration Leadership
Saint Joseph's University
Bachelor of Science - Interdisciplinary Studies
Saint Joseph's University
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