Carleigh Cook
Wichita Falls,TX
Summary
Dynamic Barista with proven expertise in beverage preparation and customer service at The Hive Community Coffee Co. and Hobo Coffee. Excelled in team leadership and espresso machine operation, enhancing sales with seasonal menus and personalized service. Skilled in inventory management and training, ensuring high standards of cleanliness and efficiency.
Overview
5
5
years of professional experience
Work History
Barista
The Hive Community Coffee Co. and Hobo Coffee
01.2020 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Education
Homeschooled
Wichita Falls, TXSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Team leadership
- Adaptive and creative
- Order taking
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Safe food handling practices
- POS systems
- Hospitality service expertise
- Professional demeanor
- Inventory management
- New hire training
- Product upselling
- Point of sale operation
- Sandwich preparation
- Multitasking and organization
- Clear communication
- Team collaboration
- Physical stamina
- Calm demeanor
- Hospitality and accommodation
- Speedy and efficient
- Active listening
- Relationship building
- Available weekends
Timeline
Barista
The Hive Community Coffee Co. and Hobo Coffee
01.2020 - Current
Homeschooled
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