Carleigh Givens
Frederick ,Maryland
Summary
Proven Toy Expert at Dancing Bear Toys and Games, adept in customer service and problem-solving, enhanced store efficiency by maintaining organized work environments. Excelled in teamwork, fostering collaborative relationships, and demonstrated proficiency in POS systems. Achieved significant improvements in customer satisfaction and operational smoothness. Highly experienced, known for exemplary team-building and project skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
3
3
years of professional experience
Work History
Toy Expert
Dancing Bear Toys and Games
10.2023 - Current
- Developed an understanding of store policies related to pricing, returns, refunds.
- Exhibited excellent customer service skills while assisting customers with locating items in the store.
- Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards.
- Provided assistance to customers with locating items.
- Maintained a clean and orderly work environment.
- Unloaded incoming deliveries and verified product received against BOLs and packing lists.
- Built product displays to attract attention to sale and promotional items.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Disposed of damaged or defective items.
- Cleaned display cases, shelves, and aisles.
Floor Staff
Warehouse Cinemas
11.2021 - 10.2023
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Provided excellent customer service to guests, ensuring their satisfaction and comfort.
- Maintained cleanliness of the floor area and stock shelves with merchandise.
- Kept clean theater by picking up trash and sweeping floor before each showing.
- Controlled access to theater by greeting, directing guests, and tearing tickets.
- Gained experience in customer service, cash handling and POS systems.
- Trained new employees on policies and procedures for operations of a movie theater.
- Fostered good working relationships among staff members through effective team collaboration.
- Developed strong communication skills while interacting with customers.
- Answered phone calls from customers with questions about upcoming movies or showtimes.
- Enforced company rules, regulations and policies related to operations of the movie theater.
Education
Frederick Community College
FrederickGED -
Towson University
Baltimore, MD05.2027
High School Diploma -
Frederick High School
Frederick, MD05.2023
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Dependable and Responsible
Timeline
Toy Expert
Dancing Bear Toys and Games
10.2023 - Current
Floor Staff
Warehouse Cinemas
11.2021 - 10.2023
Frederick Community College
GED -
Towson University
High School Diploma -
Frederick High School
Similar Profiles
Isabella CulpepperIsabella Culpepper
Club assistant at Dancing Bear AspenClub assistant at Dancing Bear Aspen
Molly RiesenbergMolly Riesenberg
Cashier at Go! Calendars Games & ToysCashier at Go! Calendars Games & Toys
Jennifer TottenJennifer Totten
Retail Associate at Go! Calendars Games & ToysRetail Associate at Go! Calendars Games & Toys