Summary
Overview
Work History
Education
Skills
Volunteer/ Public Service Experience
Timeline
Generic

Carleigh MacNeill

Charleston,SC

Summary

Knowledgeable activities team member committed to providing quality programming to a diverse range of individuals. Skilled in leading engaging activities, organizing events and developing creative solutions to best serve needs. Considerate listener utilizes residents' preferences to create fulfilling experiences.

Overview

4
4
years of professional experience

Work History

Activities Assistant- Memory Care Unit

Laurelwood At The Pinehills
05.2023 - Current
  • Closely interacted with persons experiencing a variety of symptoms and stages of dementia.
  • Engaged residents through events, small groups, and personal attention.
  • Provided emotional support and companionship to improve quality of life for residents.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
  • Scheduled movies, entertainment, and other special events.
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Monitored participation in recreational activities to provide assistance to participants.
  • Collaborated with other recreation staff in developing new recreational activities.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Resolved conflicts that arose by listening to complaints and finding appropriate solutions.

Barista

Starbucks
09.2021 - 10.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Head Hostess /Server Assistant/Waitress/Event Server

Harborview Hotel/ Bettini Restaurant
05.2021 - 07.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Input orders accurately into POS terminal, split bills and accepted payments.

Hostess/Restaurant Busser

Riva Restaurant
08.2019 - 03.2020
  • Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
  • Provided respectful and courteous bussing services while operating within active dining rooms.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Trained new staff in bussing and cleaning procedures.
  • Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Established rapport with customers by providing friendly and attentive service.
  • Processed payments for orders and provided customers with change.
  • Assisted customers with carry-out service.

Ticket Agent

City View Trolley
06.2019 - 08.2019
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Processed cash and credit card transactions securely and promptly for customer payments.
  • Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Education

Bachelor of Science - Sociology

College of Charleston
Charleston, SC
05.2024

Bachelor of Arts - Psychology

College of Charleston
Charleston, SC
05.2024

Skills

  • Food Services
  • Critical Thinking
  • Activities Leadership
  • Group Facilitation
  • Resident Engagement
  • Mobility Assistance
  • Range of Motion Exercises
  • Setting Up Activities

Volunteer/ Public Service Experience

San Diego, CA, Winnebago, NE, Washington D.C

  • Participated in a yearly service trip for YNIA (Young Neighbors In Action) through Saint Cecilia Parish located in Boston, MA.
  • Provided physical assistance to disadvantaged communities across the United States.
  • Provided physical labor for disabled members of the community
  • Improved public spaces on a Native American Reservation
  • Assisted with Supplemental Nutrition Assistance Program
  • Interacted with elderly and disabled persons within a nursing home/assisted living facility,

Timeline

Activities Assistant- Memory Care Unit

Laurelwood At The Pinehills
05.2023 - Current

Barista

Starbucks
09.2021 - 10.2022

Head Hostess /Server Assistant/Waitress/Event Server

Harborview Hotel/ Bettini Restaurant
05.2021 - 07.2021

Hostess/Restaurant Busser

Riva Restaurant
08.2019 - 03.2020

Ticket Agent

City View Trolley
06.2019 - 08.2019

Bachelor of Science - Sociology

College of Charleston

Bachelor of Arts - Psychology

College of Charleston

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Carleigh MacNeill