CARLEISHA BYERS
Summary
Experienced healthcare support professional skilled in patient interaction and administrative tasks. Recognized for exceptional teamwork, adaptability, and consistently delivering outstanding results. Proficient in patient communication and problem-solving, prioritizing quality service and ensuring patient satisfaction. Known for reliability and flexibility, contributing to team goals and the pursuit of patient care excellence.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
Cencora
10.2018 - Current
- Completes welcome calls to providers and patients
- Verify patient insurance benefit information
- Provide advanced services that included billing and coding support, claims assistance, and prior authorization assistance.
- Improved patient satisfaction by providing exceptional customer service during phone calls.
- Research and process insurance claims
- Assist with completing and submitting all necessary documentation for reimbursement program applications
- Resolves any customer requests in a timely and accurate manner; escalates complaints accordingly
- Completes enrollment activities
- Applied company policies and procedures to resolve a variety of issues.
- Built and maintained positive working relationships with patients and staff.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on procedures.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Counselor
Successful Options
01.2017 - 10.2018
- Helped clients transition from high school to college
- Assisted with college applications and FAFSA
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
Home Preservation Specialist I&II/ Loan Verification Analyst II
Wells Fargo Home Mortgage
01.2012 - 01.2017
- Listened to customer’s stories and determined if debt could be collected
- Located customers using credit bureau information, background checks, loan documentation, and other paperwork or databases.
- Formulated proof of claims and reviewed bankruptcy plans
- Researched and resolved inquiries from internal/external customers or authorized third parties
- Provided counseling to homeowners to advice of qualifications for government programs for loan assistance
- Solved problems quickly and created resolutions
- Trained current and new hires
- Utilized computer systems to handle skip tracing
Education
Master of Arts - Human Resources
Webster University
01.2017
Skills
- Managing high volume accounts
- Microsoft Office
- Management Skills
- Humans Resources Skills
- Controlling
- Organizing
- Leading
- Planning
- Staffing
- Training and Development
- Customer service
- HIPAA compliance
Timeline
Patient Service Representative
Cencora
10.2018 - Current
Counselor
Successful Options
01.2017 - 10.2018
Home Preservation Specialist I&II/ Loan Verification Analyst II
Wells Fargo Home Mortgage
01.2012 - 01.2017
Master of Arts - Human Resources
Webster University
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