Carleitha August

Responsible for all kitchen operations such as banquet events, buffet lines, room service orders and hotel restaurant. Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Appropriately suggested additional items to customers to increase restaurant sales. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Regularly checked on guests to ensure satisfaction with each food course and beverages. Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests. Correctly calculated charges, issued bills and collected payments. Skillfully anticipated and addressed guests' service needs.

Designed and created marketing collateral for sales meetings, trade shows and company executives. Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams. Created an official company page on Facebook to facilitate interaction with customers. Managed all social media programs, including Internet forums, blogs, social networking applications and message boards. Designed and created marketing collateral for sales meetings, trade shows and company executives.Coordinated pre-show and post-show activities at trade shows. Developed contingency plans and alternative solutions for all projects. Recruited and interviewed five applicants per day. Directed personnel, training and labor relations activities. Conducted new employee orientation to foster positive attitude toward organizational objectives. Identified staff vacancies and recruited, interviewed and selected applicants.Trained account executives on marketing, sales and product lines.

Created new processes and systems for increasing customer service satisfaction. Excelled in exceeding daily credit card application goals. Achieved high sales percentage with consultative, value-focused customer service approach. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Resolved product issues and shared benefits of new technology. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Guaranteed positive customer experiences and resolved all customer complaints. Recommended, selected and helped locate merchandise based on customer needs and desires.

Verified that information in the computer system was up-to-date and accurate. Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers. Maintained accounts receivable documentation electronically and on paper. Processed bank reconciliations and financial reports to verify practice of proper due diligence.Identified and resolved system and account issues. Researched and resolved collections and billing disputes with tact and efficiency.

Art Production coursework, 2D and 3D design coursework, Continuing coursework in Photography, Minor in Cinematography, Visual Communication course, Computer and Art Design courses, Fine Art coursework, Workshop on Photoshop for Designers, Studio Art courses