Carlen Abreu

• Disposed of trash and recyclables each day to avoid waste buildup.
• Hand-dusted and wiped down office furniture, fixtures, and window sills.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
• Maintained optimal supply levels to meet daily and special cleaning needs.

• Used cash registers and credit card machines to cash out customers.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Inspected dishes and utensils for cleanliness.

• Organized and detail-oriented with strong work ethic
• Skilled at working independently and collaboratively in team environment
• Identified issues, analyzed information and provided solutions to problems.

Exercised leadership capabilities by successfully motivating and inspiring others

• Strengthened communication skills through regular interactions with others.
• Identified issues, analyzed information and provided solutions to problems.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Responded to requests for information from public, other municipalities or state and federal legislative offices.
• Examined legal documents submitted to courts for adherence to laws and court procedures.
• Maintained court dockets and updated disposition of cases after court hearings and trials.