Carlen Hagan
Rochester,NY
Summary
Caring childcare/ teacher, paraprofessional of 20 years plus experience. Specialties include managing classroom activities and teaching. Also adept at helping students achieve their goal. Looking for a job position that will utilize my ability to influence others in the right direction.
Caring Teacher with strong communication skills and drive to excite students about learning. Specializing in creating stimulating environments that help students achieve full potential and enjoy learning. Communicates effectively and maintains strong relationships with scholars, families and colleagues.
Motivated Teacher dedicated to children's educational needs and development. Well-versed in presenting comprehensive lesson plans and assessing and recording student progress. Focused and diligent professional with in-depth knowledge of teaching best practices and strong moral values.
Enthusiastic Teacher with superb leadership and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers and administration. Creates, monitors and sustains disciplined school culture of high academic and behavioral standards.
Compassionate Teacher skilled at introducing new technologies into classrooms and improving student engagement, learning and academic performance. Committed to closely monitoring progress and proactively adjusting strategies for long-term student success.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
2
2
years of professional experience
Work History
Personal Care Aide
Blossom Homecare
Rochester , NY
08.2023 - Current
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Provided emotional support to clients by listening to their concerns and providing comfort.
- Transported clients to doctor appointments or other outings in a timely manner.
- Prepared meals according to dietary specifications and assisted with feeding when necessary.
- Accompanied clients on errands such as grocery shopping or going to the post office.
- Conducted light housekeeping duties including laundry, vacuuming, dusting, and cleaning bathrooms.
- Developed individualized care plans for each client based on needs assessment.
- Observed changes in behavior or physical condition of clients and reported any significant changes promptly to supervisor and nursing staff members.
- Provided companionship by engaging in conversation with the client about current events or topics of interest.
- Maintained accurate records of services provided, documenting any changes in condition or behaviors observed during visits.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Provided ongoing compassionate patient care for each client.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Laundered clothing and bedding to prevent infection.
- Assisted patients with daily personal hygiene.
- Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
- Supported bathing, dressing and personal care needs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Followed safe lifting and transferring techniques to transport residents.
- Assisted clients with maintaining good personal hygiene.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients get in and out of beds and wheelchairs.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Drove clients to doctors' appointments and social outings.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained detailed records of services performed on clients.
- Organized and maintained supplies in the home environment to ensure client safety.
Customer Service Representative
Aerotek temporaries
Latham, NY
01.2022 - Current
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Preschool Assistant Teacher
Jack and Jill daycare
Webster, NY
02.2023 - 06.2023
- Developed and implemented daily lesson plans to promote the physical, social, emotional, and intellectual growth of children.
- Observed children's performance, behavior, social development and physical health.
- Organized activities designed to promote physical, mental and social development such as games, arts and crafts, music, storytelling.
- Maintained a safe environment for children at all times by adhering to established standards of care.
- Assisted in preparing meals and snacks for preschoolers according to nutritional guidelines.
- Provided guidance to students on proper behavior and social interaction with others in classroom settings.
- Collaborated with teachers and administrators to develop individual educational plans for each child based on their strengths and needs.
- Ensured that all developmental milestones are met by providing appropriate activities for each child's age level.
- Established positive relationships with families by communicating regularly about their child's progress or any other concerns they may have had.
- Encouraged creativity among students by providing them with materials needed for art projects or other creative activities.
- Facilitated outdoor playtime activities while ensuring safety protocols were followed at all times.
- Assisted the lead teacher in maintaining accurate documentation of student attendance records as well as incident reports if necessary.
- Supported special needs students throughout the day by helping them stay focused on tasks assigned or assisting with communication difficulties they may have had.
- Monitored students to observe behavior, enforce rules and maintain safety.
- Supported lead teacher with daily classroom activities.
- Maintained safe, clean and constantly supervised play environment.
- Assisted with implementation of approved lesson plans and daily classroom schedule.
- Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.
- Instructed and assisted students during craft activities.
- Assisted with or led story time by reading books to children.
- Supervised students outside classroom during recess, lunch and breaks.
- Helped prepare preschool-aged children for future education by working with groups and individuals in classroom environments.
- Maintained and cleaned nap mats by making minor repairs and wiping down.
- Organized student items by labeling and documenting collection.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Engaged with children on individual basis to build positive, trusting relationships.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Read stories to children and taught painting, drawing and crafts.
- Instructed and assisted children in eating, toileting and resting to help develop healthy personal habits.
- Incorporated music and art activities to encourage creativity and expression.
- Monitored student progress to ensure cooperation and growth.
- Integrated technology into lesson plans.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
Package Inspector
Kelly Services
Rochester, NY
06.2022 - 08.2022
- Inspected incoming packages for any visible damage and to ensure package integrity.
- Verified that the correct item was included in each package according to packing list information.
- Measured dimensions of packages using calipers, rulers, and other measuring devices to confirm accuracy.
- Notified supervisors of any discrepancies between shipment contents and packing lists.
- Maintained quality control standards by following safety protocols while handling materials.
- Performed visual inspections on products prior to shipping them out to customers.
- Reported defective items or damaged packages to management for corrective action or replacement orders.
- Assisted with loading and unloading of trucks, pallets, and containers during delivery cycles.
- Ensured that all products were properly labeled with relevant information including barcodes before being shipped out.
- Checked expiration dates on food-related items prior to shipment in accordance with health regulations.
- Assisted in maintaining organization of warehouse inventory areas by storing inspected items accordingly.
Floater Teacher
Generations Daycare
Rochester, NY
11.2021 - 02.2022
- Planned and implemented lessons for students in all grade levels.
- Provided support to classroom teachers during their absence.
- Assisted with student behavior management and discipline.
- Collaborated with other staff members to develop instructional plans.
- Created an engaging learning environment for students of all ages.
- Conducted small group activities to meet the needs of individual learners.
- Facilitated cooperative learning activities among groups of students.
- Supported the implementation of school initiatives, policies, and procedures.
- Assisted with supervision at recess and lunchtime periods.
- Assisted with daily classroom activities and routines.
- Communicated with lead teachers of several classrooms to maintain required adult to child ratios.
- Arranged and put away items to keep classroom neat and organized.
- Protected safety and health of children by closely following classroom rules and procedures.
- Participated in lunch and playground duty to enforce rules outside classroom.
- Aided food service by preparing healthy meals and snacks, washing dishes and cleaning tables.
- Collaborated with teachers, substitutes and administrators for smooth daily functions.
Education
Certification - Personal Care Assistant
Blossom Home Care
Rochester, NY08.2023
Associate of Applied Science - Human Services
Monroe Community College
Rochester, NY06.1994
Certification - Office Supervision And Management
Urban League of Rochester
Rochester, NY06.1988
Skills
- Client Safety and First Aid
- Care Plan Management
- Progress Documentation
- Compassionate Client Care
- Client Documentation
- Behavior Redirection
- Mobility Assistance
- Quality Program Protocols
- Patient Care
- Care Plan Assessment
- Client Transportation
Timeline
Personal Care Aide
Blossom Homecare
08.2023 - Current
Preschool Assistant Teacher
Jack and Jill daycare
02.2023 - 06.2023
Package Inspector
Kelly Services
06.2022 - 08.2022
Customer Service Representative
Aerotek temporaries
01.2022 - Current
Floater Teacher
Generations Daycare
11.2021 - 02.2022
Certification - Personal Care Assistant
Blossom Home Care
Associate of Applied Science - Human Services
Monroe Community College
Certification - Office Supervision And Management
Urban League of Rochester
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