Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Carlen Phillips

Amarillo,TX

Summary

Innovative professional with diverse experience, skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish, contributing to organizational growth. Results-oriented achiever exceeding targets, driving success in fast-paced environments by combining strategic thinking with hands-on experience to deliver impactful solutions. Strong analytical, communication, and teamwork skills, with the ability to quickly adapt to new environments. Eager to contribute to team success, further develop professional skills, bringing a positive attitude and commitment to continuous learning and growth.

Overview

10
10
years of professional experience

Work History

Inside Customer Sales

Texas Bearing Company
09.2021 - Current
  • Assist customers at front counter as well as those who call in to locate specific parts they are looking to obtain, go on truck delivery runs, unload delivery trucks, stock shelves, help cut hoses, decorate for holidays, building maintenance
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Babysitting

Self-employeed
03.2015 - 10.2024
  • Babysitter for multiple families and friends since I turned 15, currently I take care of and pick up from school as their mom needs for two sweet little boys that are 13 and 9
  • Developed strong rapport with families, leading to numerous referrals for additional babysitting opportunities.
  • Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
  • Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
  • Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
  • Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
  • Enhanced parent satisfaction by providing consistent and reliable babysitting services for date nights.
  • Adapted to various family dynamics and preferences, ensuring a seamless babysitting experience tailored to each individual household''s needs.

Customer Service Representative

Express Employment Services
12.2020 - 09.2021
  • At any job placement I would fulfill the job requirement to the best of my ability to achieve the highest standard outcome. I would fill in any temporary jobs as needed until the service was no longer required.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Kitchen Help

Amarillo National Bank Kitchen
02.2020 - 12.2020
  • Help cook food, and decorate/ set up the dining room for bankers and their clients to dine in. Excel in giving a memorable dining experience.
  • Maintained strict compliance with food safety regulations, ensuring high-quality meals for patrons.
  • Managed inventory for kitchen supplies, contributing to cost-effective operations.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Cleaned and maintained work areas, equipment and utensils.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Provided backup support to other staff members during busy periods or staff shortages.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Assisted chefs in food preparation tasks, resulting in timely meal service.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Enhanced kitchen efficiency by maintaining clean and organized workstations.

Barn Keep

Brittany Calfisch
02.2019 - 01.2020
  • Clean barns, groom and tack up horses for clients and boss as needed, collect horses from pastures and outside pens, clean tack and tack areas, feed horses, prep for horse shows, work at horse shows.
  • Part Time
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Wait Staff

The Big Texan Steak House and Brewery
05.2017 - 12.2018
  • Responsible for ensuring that customers receive the food and drink as requested and are completely satisfied with their visit from the moment they arrive until they pay and leave. My job was to offer customers a relaxing, unhurried experience.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
  • Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
  • Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
  • Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Sales Associate

Clothez Exchange
02.2018 - 05.2018
  • Distribute inventory out to the floor in correct order and manner, assist our guests in locating specific product or finding one better, giving best guest service to best of my ability, maintain a clean store and work space, achieve set goals or tasks given in timely manner correctly, create displays for holidays or for selling product.
  • Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
  • Restocked shelves and organized displays in alignment with merchandising standards.
  • Managed fitting rooms efficiently by organizing garments according to size, style, and color while providing personalized assistance to customers as needed.
  • Cleaned, closed, and secured store at end of shift.
  • Maintained organized store environment to foster pleasant shopping experiences.
  • Dressed and accessorized mannequins to highlight featured clothing and accessories.

Store Team Member

United Supermarkets
03.2015 - 05.2018
  • Bagged groceries, worked as a cashier, stocked groceries, decorated for holidays and sales events, cleaned as needed, trained new employees.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.

Personal Assistant

Rebecca Via
01.2017 - 07.2017
  • Support with many household and business tasks: Personal and Business shopping, cleaning, running errands, cook meals, laundry, support in running antique business and various other needs as required.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Kept detailed track of household and maintenance inventory and schedules.

Education

High School Diploma -

Dumas High School
Dumas, TX
01.2017

Skills

  • Hardworking & Responsible
  • Experience with children to include children with special needs
  • Quick thinking & Observant
  • Great Attitude & Reliable

Accomplishments

  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Languages

Spanish
Limited Working

Timeline

Inside Customer Sales

Texas Bearing Company
09.2021 - Current

Customer Service Representative

Express Employment Services
12.2020 - 09.2021

Kitchen Help

Amarillo National Bank Kitchen
02.2020 - 12.2020

Barn Keep

Brittany Calfisch
02.2019 - 01.2020

Sales Associate

Clothez Exchange
02.2018 - 05.2018

Wait Staff

The Big Texan Steak House and Brewery
05.2017 - 12.2018

Personal Assistant

Rebecca Via
01.2017 - 07.2017

Babysitting

Self-employeed
03.2015 - 10.2024

Store Team Member

United Supermarkets
03.2015 - 05.2018

High School Diploma -

Dumas High School

Similar Profiles

CREATE PROFILE