Overview
Work History
Education
Skills
Certification
Work Preference
Languages
Interests
Timeline
Generic

Carlena Pringle

Cross,SC

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
Goose Creek, SC
10.2024 - Current
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Assisted pharmacists in compounding sterile products according to state regulations.
  • Managed filing of prescriptions, both electronically and manually.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Received payment from customers and processed credit card transactions when necessary.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Restocked shelves with new supplies of medications as needed.
  • Organized work areas so that everything was easily accessible when needed.
  • Provided education materials about medications to patients upon request.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Verified prescriptions and drug labels, documents and packages.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Prepared prescription transfers to other pharmacies.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Educated patients on medication usage, potential side effects, and storage requirements.
  • Assisted pharmacists in filling prescription orders accurately and efficiently.
  • Supported pharmacy operations by answering phone calls and directing queries appropriately.
  • Entered patient and prescription information into pharmacy software systems with high attention to detail.
  • Implemented and followed pharmacy protocols for medication disposal and waste management.
  • Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
  • Answered telephones to respond to questions or requests.
  • Operated cash registers to accept payments from customers.

CSR

Sedgwick Claims Management
Memphis, TN
03.2022 - 07.2024
  • Provided customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Researched required information using available resources.
  • Followed up with customers to ensure their satisfaction.
  • Gathered feedback from customers regarding products and services.
  • Developed strategies to improve quality of customer service delivery.
  • Analyzed call trends to identify areas of improvement for customer service processes.
  • Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
  • Performed account maintenance activities such as updating client information in databases.
  • Documented all conversations with customers in CRM software according to company standards.
  • Provided guidance on product features and benefits as well as troubleshooting techniques.
  • Participated in team meetings or training sessions when necessary.
  • Ensured compliance with applicable laws and regulations for provision of services.
  • Adhered to company's established protocols for handling confidential data.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Generated reports on customer inquiries and complaints for management review.
  • Consulted with customers regarding needs and addressed concerns.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Provided top quality control and eliminated downtime to maximize revenue.

CSR

SYKES
Sumter, SC
02.2020 - 11.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Production Worker

Daye North America
Ladson, SC
01.2021 - 01.2022
  • Inspected product quality prior to packaging and shipment.
  • Assisted in setting up production lines for manufacturing processes.
  • Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
  • Followed safety protocols while operating machines and equipment.
  • Reported any issues to supervisor immediately for resolution.
  • Verified accuracy of finished products against work orders or blueprints.
  • Cleaned up work area at end of shift to maintain safe working environment.
  • Ensured proper labeling of completed products before shipping out.
  • Communicated with team members regarding tasks assigned during shift.
  • Adhered strictly to established guidelines and procedures while performing duties.
  • Attended regular training sessions to increase machine operating skills.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
  • Produced quality products by palletizing, packaging and assembling finished items.
  • Met or exceeded target for on-time customer shipments.
  • Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Hand-assembled needed parts with bolts and screws.

Cashier

Dollar General
Cross , SC
02.2019 - 02.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.

Education

Associate of Applied Business -

Trident Technical College
Charleston, SC
12-2023

High School Diploma -

Cross High School
Cross, SC
06-2014

Skills

  • Order Verification
  • Supply Restocking
  • Prescription Filling
  • Medication Dispensing
  • FDA compliance
  • Drug safety
  • Insurance Billing
  • Patient education and counseling
  • Inbound and Outbound Calling
  • Scheduling
  • Data Entry
  • Information Security
  • Account updating
  • Paperwork Processing
  • Customer Service
  • Call escalation
  • Service standard compliance
  • Retail store support
  • Customer Relationship Management (CRM)
  • Call Center Operations

Certification

  • Registered Pharmacy Technician
  • Travel Agent

Work Preference

Work Type

Full TimePart Time

Work Location

Remote

Important To Me

4-day work weekWork from home optionPaid sick leave401k matchPaid time offHealthcare benefitsStock Options / Equity / Profit SharingFlexible work hours

Languages

English
Native language

Interests

Remote Work From Home

Timeline

Pharmacy Technician

CVS Pharmacy
10.2024 - Current

CSR

Sedgwick Claims Management
03.2022 - 07.2024

Production Worker

Daye North America
01.2021 - 01.2022

CSR

SYKES
02.2020 - 11.2022

Cashier

Dollar General
02.2019 - 02.2020

Associate of Applied Business -

Trident Technical College

High School Diploma -

Cross High School

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Carlena Pringle