Carlena Vales
Milwaukee
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Radisson. Skilled in managing high-volume inquiries and enhancing guest relations, resulting in increased customer satisfaction. Proficient in scheduling and office organization, while demonstrating strong problem-solving abilities and effective communication skills. Committed to maintaining confidentiality and fostering a welcoming environment.
Overview
2026
2026
years of professional experience
Work History
Front Desk Receptionist
Radisson
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Streamlined check-in processes, reducing wait times for guests.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Provided basic technical support for front office equipment, minimizing downtime.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Greeted visitors warmly, creating positive first impression of organization.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
Customer Service Representative
Carvana
- Executed loading and unloading tasks effectively.
- Handled materials up to number pounds frequently.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
Warehouse Worker
Target Distribution
02.2021 - Current
- Executed loading and unloading tasks effectively.
- Handled materials up to number pounds frequently.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
Education
High School Diploma -
Rufus King
Milwaukee, WI06.1999
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
- Administrative skills
- Office organization
- Oral and writing communication
- File organization
- Hospitality services
- Front office management
- Sensitive information handling
- Work prioritization
- Administrative support
- Complex Problem-solving
- Issue handling
- Office administration
- Confidentiality handling
- Guest relations
- Skilled in software
- Meeting scheduling
- Multi-line telephone systems
- File management
- Conflict management
- Office management
- Effective planning
- Technical support
- Call routing
- Hospitality best practices
- Call forwarding
- Word processing
- Inventory control
- Performance improvement
- Proficient in software
- Departmental support
- Multitasking and organization
- Decision-making
- Client communication
- Phone etiquette
- Record keeping
- Access control
- Email correspondence
- Correspondence typing
- Customer assistance and interaction
- Email and telephone decorum
- Package and mail receipt
- Microsoft office
- Courteous and professional
- Customer complaint resolution
- Relationship building
- Visitor and customer relations
- Greeting and seating clients
Timeline
Warehouse Worker
Target Distribution
02.2021 - Current
Front Desk Receptionist
Radisson
Customer Service Representative
Carvana
High School Diploma -
Rufus King
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