Carlena Williams-Moye
Title Specialist
Jacksonville,Florida
Summary
Verified accuracy of title documents for completeness and correctness.
Processed applications for new title transfers and duplicate titles.
Maintained records of all transactions in a computer/title database.
Researched customer inquiries regarding title information.
Performed data entry of vehicle information into the system for registration purposes.
Assisted customer with questions regarding the title process or fees related to processing title work.
Scanned documents into electronic filing system according to company procedures.
Process and Notarized title releases.
Overview
26
26
years of professional experience
Work History
Title Specialist
Vaco-First Citizens Bank and Trust
Jacksonville, FL
03.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in a team environment.
Loan Document Specialist and Customer Service
Freedom Mortgage Corporation
Jacksonville, FL
03.2020 - 03.2023
- Provided support for document controls and worked with contract documents.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Reviewed and validated details of loan applications and closing documentation.
- Monitored due dates, deadlines and worked to submit all documents on time or early.
- Pitched in to assist our Sales Force department with special projects and tasks.
- Allocated unique document numbers to internal documents and incoming external documents and tracked in database
Operations Documentation Valuations Analyst III
JP MORGAN CHASE
02.2011 - 09.2019
- Completed Full File review of credit and closed documents to ensure all necessary documentation is complete and accurate ensuring salable loans.
- Also, accurately inputting information in all required fields into LOS systems and verify documents are acceptable according to Chase guidelines.
- Additionally, analyst must maintain production levels with file accuracy on all loans reviewed
- Validate and input information from loan documents (Closing Disclosure and Loan Estimate)
- Validate client documentation is executed properly and accurately according to Chase purchasing requirements
- Place conditions on loans for correspondent to review whenever documents does not meet guidelines.
- Review work of previous analyst to validate accuracy
- Detailed review and analysis of loan documents to ensure compliance within government regulations
- Place conditions for: missing documents related to reviews, discrepancies between documents, and for supporting documents for any document deficiencies
- Exception processing due to review of detailed feedback from correspondents in response to deficiencies notated on their file
- Responsible for written communication to correspondent when deficiencies still exist after review
Wholesale Sr. Pricing Analyst
JP MORGAN CHASE
Jacksonville, FL
02.2002 - 01.2011
- Centralized Registration Department includes two major functions: Pricing loans for Wholesale Channels and Quality customer service.
- Pricing department is responsible for registration and maintenance of all loans for Chase's wholesale channel to ensure accurate data is conveyed to brokers, secondary marketing, underwriting, funding and branches.
- This area is also required to provide assistance to brokers in all of their customer service needs.
- Other duties include, but are not limited to being knowledgeable of all programs Chase offer, pricing exceptions, renegotiation, price comparison surveys, extended rate lock up-front fee tracking and maintenance, daily application reports, maintained duplicate lock report and other duties associated with loan registration such as: Loan re-locks, cancellations, changes, extensions, price quotes, and other modifications.
- Main goal is to deliver total customer satisfaction, while limiting potential losses to Chase.
Correspondent Sr. Pricing Analyst
JP MORGAN CHASE
Jacksonville, FL
01.1998 - 01.2002
- Responsible for maintaining centralized process of timely distribution, customization and maintenance of daily rate-sheets for Chase's Correspondent department, also ensure accuracy of posted rate-sheets to eliminate potentially thousands of dollars in losses if communicated improperly or not distributed in a timely manner
- Maintaining continuous education, assist loan officers, loan registration, locking loans, lock extensions, pricing quotes, changes to registered loans, re-locks, price comparisons, cancellations, extended rate locks, best efforts and mandatory subsidy values
- This area is also required to assist loan officers in their customer service needs and customer service associated with all program requirements to underwrite and close transactions.
Education
Diploma -
Andrew Jackson Senior High School
3816 N Main St. Jacksonville, Fl. 3220606.1985
Skills
- Processing Documents
- Business Correspondence
- Customer Satisfaction
- Customer Inquiries
- Customer Communication
- Document Distribution
- Standard Operating Procedures Understanding
- Microsoft Word
- Departmental Operations
- Adobe Acrobat
- Title Processing
Additional Information
- AWARDS , Awarded over 100 Service Stars for Outstanding Customer Service to Internal and External customers Maintained quality audits on a weekly/monthly basis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Title Specialist
Vaco-First Citizens Bank and Trust
03.2023 - Current
Loan Document Specialist and Customer Service
Freedom Mortgage Corporation
03.2020 - 03.2023
Operations Documentation Valuations Analyst III
JP MORGAN CHASE
02.2011 - 09.2019
Wholesale Sr. Pricing Analyst
JP MORGAN CHASE
02.2002 - 01.2011
Correspondent Sr. Pricing Analyst
JP MORGAN CHASE
01.1998 - 01.2002
Diploma -
Andrew Jackson Senior High School
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