Carlene Coogan
Wanaque
Summary
Using my administrative and customer skills along with my patient care technician certification to transition into a career in healthcare.
Overview
9
9
years of professional experience
Work History
Part time Call Center Operator
Big Messages LLC
06.2019 - Current
- Responsible for taking after hours calls from patients, hospitals, nursing homes, etc.
- Takes emergency messages and relays them to providers.
- Directly communicate with providers and hospitals to provide high quality customer service.
- Tasks include updating accounts to reflect office requests, coverage details, and other important information.
- Maintains impeccable accuracy in a highly fast paced environment.
- Responsible for training new employees.
- Adherence to HIPAA policy to keep patient information confidential.
Administrative Assistant / Sales Coordinator
Krasdale Foods Inc
08.2016 - 07.2019
- Inside sales representative for major programed house accounts including Harold Levinson Associates, Driscoll Foods, Rastelli Foods, Ace Endico and US Foods.
- Works directly with the Corporate Director of Sales, Corporate Controller, and Vice President of IT to establish new programs to increase profit such as Sales-I, Mobi3, Chase Mobile Checkout, and JP Morgan Access.
- Communicates directly with buying department to negotiate best pricing for customers and provide product information such as shelf life, lead time, etc. In charge of scheduling large orders and specially priced pre-orders for distribution.
- Coordinates with the transportation team to ensure correct routing, special instructions and on-time deliveries.
- Distributes product recall information to the customer service and sales teams, handles all inquiries regarding recalls, and submits recall report for customer credits.
- Tracks promotional credits for sales accounts, processes funds, and submits final payout to Controller.
- Approves new sales account applications.
- Administrative duties include employee scheduling, supplying the department with pertinent information involving customer service, liaison for twenty plus salesman and customer service, and working with department head to ensure customer service and sales departments run smoothly and efficiently.
- Coordinates the annual Sales Excellence Awards Dinner to celebrate salesman achievements in the prior year.
Education
M.A. - History
University of South Alabama
Mobile, Alabama06.2012
B.A. - History
Spring Hill College
Mobile, Alabama12.2009
Patient Care Technician -
William Paterson University of New Jersey
Wayne, NJ05-2025
Skills
- Microsoft Office Suite (Word, PowerPoint, Excel, Publisher, Outlook),
- Phlebotomy
- EKG
- BLS Certified
- Excellent organizational skills
- Good communication
- Works extremely well in group settings,
- Outstanding customer service,
- Fast and accurate typing skills
Timeline
Part time Call Center Operator
Big Messages LLC
06.2019 - Current
Administrative Assistant / Sales Coordinator
Krasdale Foods Inc
08.2016 - 07.2019
M.A. - History
University of South Alabama
B.A. - History
Spring Hill College
Patient Care Technician -
William Paterson University of New Jersey
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