Carlene Craft
Richmond,KY
Summary
Highly skilled and enthusiastic professional with more than 20 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Clinical Coordinator
BHMG Pulmonary And Critical Care
12.2017 - Current
- Communicated with patients, ensuring that medical information was kept private.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Conducted regular performance assessments and provided constructive feedback to staff members, promoting high-quality service delivery.
- Optimized resource allocation by regularly monitoring clinic operations and adjusting staffing levels as needed.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Coordinated continuing education opportunities for staff members to stay current on industry advancements and best practices.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Built strong relationships with patients and families for optimized care satisfaction.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Led physicians, nurses and healthcare teams in providing punctual, professional care delivery.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Created weekly schedules for nurses, taking into account sick days and vacation time.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
CMA Lead
BHMG Nicholasville Rd Primary Care
06.2017 - 12.2017
CMA CLINICAL SUPERVISOR
CENTRAL KENTUCKY MEDICAL GROUP
05.1996 - 06.2017
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collaborated with cross-functional teams to streamline interdepartmental communication and improve overall financial operations.
- Verified patient insurance coverage and collected required co-payments.
- Measured patient pulse oximetry.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Mentored junior staff members on best practices in accounting procedures, fostering a collaborative work environment conducive to professional growth.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient spirometry.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Supported audit processes, ensuring compliance with all internal control requirements and external regulations.
- Completed EKGs and other tests based on patient presentation in office.
- Applied effective time management techniques to meet tight deadlines.
- Oriented and trained new staff on proper procedures and policies.
- Resolved problems, improved operations and provided exceptional service.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Developed strong communication and organizational skills through working on group projects.
- Identified nurses' and staff training needs and devised training programs to close gaps.
Education
Associate of Science - Medical Assisting
Fugazzi College
Lexington Ky 05.1996
Skills
- Performance monitoring
- Certified in CPR/AED
- Staff Scheduling
- Heartsaver First Aid (First Aid)
- Patient Advocacy
- Compliance Advisory
- Patient Relations
- Risk Management
- Facility Oversight
- Performance Metrics
- Nurse education program development
- Inventory and restocking
- Loss prevention management
- Patient records administration
- Medicare Compliance
- Immunizations
- Clinical inventory control
- Critical Thinking
- Staff Development
- Quality Assurance Controls
- HIPAA
- Personnel Recruitment
- Patient Education
- Medical Records Management
- Developing training programs
- HIPAA Guidelines
- Clinical Instruction
- Drug Inventory Management
- Service Utilization Improvements
- Employee Performance Evaluations
- Patient Health Education
- Training and mentoring
- Clinical Supervision
- Quality Control
- Medication Dispensing
- Patient relationship management
- Employee Work Scheduling
- Clinical Staff Management
- Administrative Staff Supervision
- Healthcare Systems Knowledge
- Epic Systems
- Employee Supervision
- Patient Care Assessment
- Process Improvements
- Operational Records Maintenance
Affiliations
- AAMA
Certification
- Certified CMA, AAMA - 1996-PRESENT
Timeline
Clinical Coordinator
BHMG Pulmonary And Critical Care
12.2017 - Current
CMA Lead
BHMG Nicholasville Rd Primary Care
06.2017 - 12.2017
CMA CLINICAL SUPERVISOR
CENTRAL KENTUCKY MEDICAL GROUP
05.1996 - 06.2017
Associate of Science - Medical Assisting
Fugazzi College
Similar Profiles
Eva ReinkeEva Reinke
Certified Acute Care Nurse Practitioner at Pulmonary, Critical Care and Sleep Disorders, PACertified Acute Care Nurse Practitioner at Pulmonary, Critical Care and Sleep Disorders, PA
Heather DraperHeather Draper
Sr. Admin Analyst/Academic HR Analyst 3 at UCLA Health-Pulmonary and Critical CareSr. Admin Analyst/Academic HR Analyst 3 at UCLA Health-Pulmonary and Critical Care
Marlo JeffreyMarlo Jeffrey
Acute Care Nurse Practitioner at Dallas Pulmonary and Critical CareAcute Care Nurse Practitioner at Dallas Pulmonary and Critical Care
Sarah OliverSarah Oliver
Clinical Operations Manager at Clays Mill Veterinary ClinicClinical Operations Manager at Clays Mill Veterinary Clinic
Caroline Robinson GarrettCaroline Robinson Garrett
Patient Access Representative/Front Desk at Lexington ClinicPatient Access Representative/Front Desk at Lexington Clinic