Carlene Craft
Richmond,KY
Summary
Highly skilled and enthusiastic professional with more than 20 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Clinical Coordinator
BHMG Pulmonary And Critical Care
2400 Harrodsburg Rd Lexington Ky 40503
12.2017 - Current
- Communicated with patients, ensuring that medical information was kept private.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Conducted regular performance assessments and provided constructive feedback to staff members, promoting high-quality service delivery.
- Optimized resource allocation by regularly monitoring clinic operations and adjusting staffing levels as needed.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Coordinated continuing education opportunities for staff members to stay current on industry advancements and best practices.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Built strong relationships with patients and families for optimized care satisfaction.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Led physicians, nurses and healthcare teams in providing punctual, professional care delivery.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Created weekly schedules for nurses, taking into account sick days and vacation time.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
CMA Lead
BHMG Nicholasville Rd Primary Care
1720 Nicholasville Rd Suite
06.2017 - 12.2017
CMA CLINICAL SUPERVISOR
CENTRAL KENTUCKY MEDICAL GROUP
2108 Nicholasville Rd
05.1996 - 06.2017
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collaborated with cross-functional teams to streamline interdepartmental communication and improve overall financial operations.
- Verified patient insurance coverage and collected required co-payments.
- Measured patient pulse oximetry.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Mentored junior staff members on best practices in accounting procedures, fostering a collaborative work environment conducive to professional growth.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient spirometry.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Supported audit processes, ensuring compliance with all internal control requirements and external regulations.
- Completed EKGs and other tests based on patient presentation in office.
- Applied effective time management techniques to meet tight deadlines.
- Oriented and trained new staff on proper procedures and policies.
- Resolved problems, improved operations and provided exceptional service.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Developed strong communication and organizational skills through working on group projects.
- Identified nurses' and staff training needs and devised training programs to close gaps.
Education
Associate of Science - Medical Assisting
Fugazzi College
Lexington Ky 05.1996
Skills
- Performance monitoring
- Certified in CPR/AED
- Staff Scheduling
- Heartsaver First Aid (First Aid)
- Patient Advocacy
- Compliance Advisory
- Patient Relations
- Risk Management
- Facility Oversight
- Performance Metrics
- Nurse education program development
- Inventory and restocking
- Loss prevention management
- Patient records administration
- Medicare Compliance
- Immunizations
- Clinical inventory control
- Critical Thinking
- Staff Development
- Quality Assurance Controls
- HIPAA
- Personnel Recruitment
- Patient Education
- Medical Records Management
- Developing training programs
- HIPAA Guidelines
- Clinical Instruction
- Drug Inventory Management
- Service Utilization Improvements
- Employee Performance Evaluations
- Patient Health Education
- Training and mentoring
- Clinical Supervision
- Quality Control
- Medication Dispensing
- Patient relationship management
- Employee Work Scheduling
- Clinical Staff Management
- Administrative Staff Supervision
- Healthcare Systems Knowledge
- Epic Systems
- Employee Supervision
- Patient Care Assessment
- Process Improvements
- Operational Records Maintenance
Affiliations
- AAMA
Certification
- Certified CMA, AAMA - 1996-PRESENT
Timeline
Clinical Coordinator
BHMG Pulmonary And Critical Care
12.2017 - Current
CMA Lead
BHMG Nicholasville Rd Primary Care
06.2017 - 12.2017
CMA CLINICAL SUPERVISOR
CENTRAL KENTUCKY MEDICAL GROUP
05.1996 - 06.2017
Associate of Science - Medical Assisting
Fugazzi College