Carlene Edwards

• Operated and maintained medical equipment used to diagnose and treat patients.
• Enhanced workflow efficiency with thorough machine maintenance, troubleshooting issues promptly to minimize downtime.
• Facilitated strong communication channels between patients, families, and healthcare providers for optimal collaborative care efforts.
• Set up and operated dialysis machines for patients receiving treatment for kidney failure.
• Monitored patients during surgeries and identified specific response patterns.
• Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
• Maintained a clean and safe environment through diligent adherence to infection control protocols.
• Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
• Set-up equipment for dialysis and primed dialyzer in preparation for use.
• Monitored patient vital signs, lab results and other indicators of health.
• Cleaned and connected fistulas, grafts and catheters to prevent infection.
• Worked well in a team setting, providing support and guidance.
• Paid attention to detail while completing assignments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
• Reduced infection rates by maintaining strict aseptic techniques during all procedures.

• Caregiver for toddlers
• Organized activities for child, provided childcare while parents were working.

Phone- repairs, new orders customer inquires

USPS labels- create shipment labels through dazzle for repairs and VTC Amazon Orders

Daily Filing-file daily AR invoices and AP invoices

Credit Card Charges- process payments for repairs, new orders

Returns Log-enter in daily returns into our VTC log for direct and B2C returns

• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Reconcile job using job ticket information.
• Create job tickets using FIle Maker Pro.
• Create job tickets and merge multiple jobs to be processed simultaneously.
• Update job tickets and close files completely.

Process customer transactions in accordance with policies.

Perform clerical duties including filing,photocopying, faxing ,answering phones and communicating with customers.

Interact with customers to provide information in response to products and services.

• Streamlined appointment scheduling and check-in processes for improved workflow efficiency.
• Resolved customer issues promptly, resulting in increased client satisfaction rates.
• Managed a high volume of incoming calls while prioritizing walk-in clients'' needs simultaneously, leading to seamless multitasking capabilities.
• Supported sales team members by providing information about available products and services upon customers'' request.
• Managed inventory control processes for office supplies, ensuring adequate stock levels were always maintained.
• Conducted regular evaluations of internal procedures to identify areas needing improvement or optimization.
• Managed multiple tasks and met time-sensitive deadlines.
• Responded to inquiries from callers seeking information.
• Collected and distributed messages to team members and managers to support open communication and high customer service.

Serving

Serving at dinner and events. Carrying Trays.

Setting up for events (buffet and cocktail).

Cleaning up at events conclusion.

Anticipating the needs of guest.

• Handled food and beverage orders for up to [Number] guests, delivering prompt and friendly service.
• Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.