Carlene Jacobs
Laramie,WY
Summary
Creative Stylist with distinguished history of customer satisfaction and success. Proven to maintain relationships with clients and keep clean and organized workspaces. Dedicated to fantastic customer service and equipment maintenance. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable service experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Stylist
Great Clips Salon
07.2023 - 03.2024
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Monitored current trends to understand fashions and better serve customer needs.
Manager
Cappy's Restaurant
06.2022 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Server
Buck's Sports Grill
06.2015 - 07.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Associate of Applied Science - Cosmetology/Easthetics
Eastern Wyoming College
Torrington, WY05.2021
Skills
- Customer Service
- Product Knowledge
- Multitasking and Organization
- Attention to Detail
- Teamwork and Collaboration
- Store Opening and Closing
- Schedule Management
Accomplishments
- Promoted to Assistant Salon Manager after less than one year of employment.
Certification
- Licensed Cosmetologist - 2021- Present
Timeline
Stylist
Great Clips Salon
07.2023 - 03.2024
Manager
Cappy's Restaurant
06.2022 - 07.2023
Server
Buck's Sports Grill
06.2015 - 07.2019
Associate of Applied Science - Cosmetology/Easthetics
Eastern Wyoming College