Wordpress
Carlene Kelsey
Online Business Manager & Catalyst
Chandler,AZ
Summary
Detail-oriented OBM with 12 years of Online experience. Expert in accountability, service standards, with a proven history of leading shifts with excellent guidance and mentoring. Trained in many VA Services, Business Coaching and committed to helping entrepreneurs wanting to make their "side hustle" become their full time role.
Overview
25
25
years of post-secondary education
21
21
years of professional experience
Work History
Online Business Manager
Carlene Kelsey Web Solutions
Chandler, AZ
05.2009 - Current
- Enhanced product awareness by creating images, videos of new and available product offerings and posting to company's website and media accounts.
- Remained up-to-date on current trends and attended online courses and acquired the technology required to build an online presence.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Consulted with customers to assess needs and propose optimal solutions.
- Conducted target market research to scope out industry competition and identify advantageous trends.
Global National Account Manager
Travel And Transport
Chandler, AZ
01.2015 - 04.2020
- Managed book of business worth $6.5M across 7accounts.
- Analyzed account details such as usage of preferred airlines and car rentals, data and client survey comments to enhance understanding of travel program effectiveness and understand client's traveler needs.
- Serviced high-value accounts through consultative selling, effective customer travel solutions and promoting new travel program business opportunities.
- Boosted sales numbers with proactive account servicing and diligent relationship-building.
- Elevated account management by predicting potential competitive threats and outlining proactive solutions.
Private In-Home Caregiver
Helen L Harvey
Ebensburg, PA
02.2012 - 01.2015
- I Monitored progress and documented any patient health status changes, keeping my family updated.
- I Maintained clean, safe and well-organized patient environment.
- I Provided direct personal care and administrative services to my elderly mother for 2.5 years.
Operations & Business Manager
HRG Worldwide
New York , NY
06.2011 - 02.2012
- Reviewed telephone reports to understand current numbers and trends.
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to dedicated client.
- Accelerated efficiency of operations by controlling studying KPI's, budgets, overseeing 50+ travel agents, managing scheduling and driving meetings.
- Reviewed operations reports each day and investigated variances with staffing to keep service levels accurate and within guidelines.
Education
MS Office Certification - MS Office
Windsor Institute of Technology
Lawrenceville, NJ 05.2009 - 09.2021
Virtual Assistant - Virtual Assistant
Freelance U
Online 05.2009 - 08.2021
Skills
Operational leadership
Contract Management
Negotiation
Customer Relations
Staff Management
Staff training and development
Search Engine Optimization
Business administration
Budgeting
Business planning
Project Management
Consulting
Software
Website Design
Social Media
Autoresponders
HTML
Airline Reservation Systems
Hiring, Counseling, Firing Staff
MS Office Suite
Zoom & Webinar Tools
Timeline
Global National Account Manager
Travel And Transport
01.2015 - 04.2020
Private In-Home Caregiver
Helen L Harvey
02.2012 - 01.2015
Operations & Business Manager
HRG Worldwide
06.2011 - 02.2012
Online Business Manager
Carlene Kelsey Web Solutions
05.2009 - Current
MS Office Certification - MS Office
Windsor Institute of Technology
05.2009 - 09.2021
Virtual Assistant - Virtual Assistant
Freelance U
05.2009 - 08.2021