CARLENE LAMBERT-GANGARAM
Miami,FL
Summary
Federal Employee:
I wish to obtain a challenging and rewarding position offering room for advancement. I'm highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. I also have extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
33
33
years of professional experience
Work History
Supervisory Medical Support Assistant - GS8 ,
DEPARTMENT OF VETERANS AFFAIRS-F/Time, 40hrs WK
01.2020 - Current
- Maintain files while developing a system for efficiently organizing, storing, and retrieving electronic and paper records
- Evaluate work performance and complete performance appraisals and disciplinary actions for all employees assigned to section
- recommendations for improved operations
- Provides briefings, orientations, staff development, and training
- Conducts ongoing reviews of MSA's work product to ensure quality of work is maintained and that appointments are scheduled accurately and timely
- Develop detailed procedures and guidelines to supplement established administrative regulations or program guidance such as TMS
- Evaluates new products, equipment, and systems in order to make recommendations for improved operations
- Planning, organizing and directing the work of non-supervisory medical support assistants
- Responsible for time managing for the clerks, such as approving/disapproving AL/SL
- Assist leads and clerks on payroll matters to include, but not limited to resolution of timekeeping discrepancies involving the corrections of timesheets, providing general and specific guidance for timekeeping and the usage of the payroll system
- Performing leave audits for staff to be used for maternity leave usage projections, leave without pay and leave of absences and to resolve related QuickTime Time and Attendance and/or Payroll Issues
- Issues certificates or lists of eligible applicants to management utilizing automated staffing systems
- Conducts interviews for hiring
- Help add new employees to VHA/EES Program Office organizations in a timely manner and mandatory training is assigned; duplicate user profiles are consolidated; and non-VA staff are inactivated accordingly when they no longer have a business relationship with the VA
- Generates reports to track training by content, item source, modality, accreditation type, occupation and geographic location
- Serving as the liaison between the Facility, patients, staff, and the community, ensuring Patient Rights and Responsibilities and services are available
- Present patient issues and data at various facility meetings and committees
- Creates and edits tools in a variety of information technology applications (Microsoft Power Apps, Microsoft SharePoint, Microsoft Office, etc.)
- Produce on a regular basis, a cumulative report which includes a categorization of patient inquiries to track and trend the patterns to identify opportunities for improvement
- Working closely in identifying, training, and consulting with SLAs, OASIS, OASIS+ and HCaTS Programs, with front-line staff
- Performs quality ASSURANCE
- Routes errors to appropriate HR staff when discrepancies are found and provides information to assist HR staff in correcting the discrepancies
- Shifts work from routine to priorities in order to correct critical personnel actions, such as when pay or accessions are impacted with employees
- Utilizes evaluative and analytical techniques to identify, analyze and resolve problems with position management and staffing through use of information systems
- Develops and performs on demand training when requested by management and/or VISN/medical center personnel, on various systems, such as Federal Procurement Data System, Next Generation (FPDS-NG) and Contract Payment Reporting Module (CPRM), FAS Sales Reporting Portal (SRP), Integrated Technology Solutions System (ITSS) and identifying conflicting and inconsistent data that requires a resolution.
- Change workflows and work assignments to balance workloads and increase effectiveness of operations and personnel utilization
- Collaborate with risk owners in tracking the implementation and revision of risk mitigation and issue corrective action plans
- Facilitated smooth patient flow throughout the clinic by efficiently coordinating appointments, referrals, and room availability.
- Implemented innovative staff scheduling solutions to optimize coverage during peak hours while minimizing overtime expenses.
- Coordinate with internal and external stakeholders to track risk mitigation activities and its impact on the project implementation activities, using the enterprise risk/issue tracking tools.
- Boosted staff morale and performance through effective communication, training, and team-building initiatives.
Owner/CEO-
STYLZ COLLECTIONS INC- P/time, 20hrs Wk
12.2018 - Current
- Responsible for ordering and purchasing of merchandise
- Manage records, publications and timesheets
- Responsible for planning and carrying out special events and holiday activities for the kids
- Responsible for interviewing and processing of information to hire and terminate employees
- In charge of Inventory control, policies practice and procedures
- Meets the needs of customers including complaints related to merchandise returns
- Arranges meetings with potential clients to set up new accounts
- Create and develop ways to advertise the store on social media, radio and television
- Compose correspondence and written reports for the business, (e.g., memos, e-mails) on varied HRM topics for distribution to managers, HR Liaisons and customers
- Analyzes missions and current staffing problems in order to make suggestions on possible public recruitment approaches, alternatives and solutions
- Assemble and organize data for the store workers to improve efficiency
- Trained employees to maintain current knowledge on procedures, policies and directives
- Recognizes employees outstanding performances
- Provides the staff with guidelines and performance expectations
- Observes workers performances and conducts critiques
- Knowledge of Budget functions to ensure expenditures are consistent with budget plans.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Lead Medical Support Assistant, GS 7
DEPARTMENT OF VETERANS AFFAIRS-F/time, 40hrs WK
07.2016 - 01.2020
- Responsible for scheduling appointments for patients
- Coordinate meetings between the supervisor with staff
- Answer heavy volume of phone calls
- Knowledge of Joint Commission standards, medical terminology, and Epic system
- Calendaring
- Reports to supervisors on job performances, progress and necessary training that was done
- Effectively plan, organize and execute a wide range of responsibilities and interactions with staff and patients
- Serve as a timekeeper
- A member of various administrative programs (Stepping with pride 2020, MSA M.E.E.T and MSA Mentorship program)
- Knowledge of a variety of office software and systems
- Proactively identifying existing or potential problem areas and suggesting solutions or alternatives to existing procedures which contribute to these problems.
Patient Access representative
UNIVERSITY OF MIAMI HOSPITAL-F/time, 40hrs WK
09.2015 - 05.2016
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Medical Assistant/clerk
AVE C MEDICAL PC- F/time, 40hrs WK
12.2012 - 06.2015
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Orthopedic Administrative Assistant III, Surgical Coordinator
LONG ISLAND COLLEGE HOSPITAL- F/time, 40hr WK
09.2001 - 07.2012
- Responsible for gathering billing information (CPT, Diagnosis Codes, ICD9 codes/ICD 10 codes, office notes and authorization forms), which applies to different insurance companies for payment purposes and medical records
- Create and file patient charts for medical records and follow-up on all patient information regarding insurance (i.e., workers’ compensation and no fault)
- Responsible for scheduling appointments for patients
- Type letters for patients (i.e., work, school and type narrative report for lawyers, office notes for the doctors)
- Obtain authorization for patients needing MRI’s, surgical procedures and physical therapy from various insurance companies
- Arrange surgery dates between booking office and patient
- Inform doctors of consults regarding ER, and other departments
- Answer heavy volume of phone calls
- Took notes and transcription of meetings
- Knowledge of Joint Commission standards, medical terminology, and Epic system
- Responsible for coordinating Doctors meetings and taking notes from peer meetings
- Calendaring
- Worked directly with the Chief to prepare reports as well as preparing statistical documentation as required by the department
- Responsible to answer inquiries from the Chief and patients regarding patient care.
President/Owner
LAMBERTS FURNITURE INC-F/time, 40hrs WK
05.2009 - 12.2010
- Accounts Payable
- Supervise employees’ time for payroll purposes
- Responsible for ordering and purchasing of merchandise
- Manage records, publications and timesheets
- Responsible for planning and carrying out special events and holiday activities for the kids
- Responsible for interviewing and processing of information to hire and terminate employees
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- In charge of Inventory control, policies practice and procedures
- Meets the needs of customers including complaints related to merchandise returns
- Arranges meetings with potential clients to set up new accounts
- Create and develop ways to advertise the store on social media, radio and television
- Compose correspondence and written reports for the business
- Assemble and organize data for the store workers to improve efficiency
- Trained employees to maintain current knowledge on procedures, policies and directives
- Recognizes employees outstanding performances
- Provides the staff with guidelines and performance expectations
- Observes workers performances and conducts critiques
- Knowledge of Budget functions to ensure expenditures are consistent with budget plans.
Property Manager/Supervisor
PHILLIP FORDYCE CONSTRUCTIONS-F/time, 40hrs Wk
06.2008 - 08.2009
- Responsible for cash transactions, rent collections and closing of cash balance
- Answered heavy volume of calls
- Responsible for data entry, typing of correspondence, and filing, Account management for billing purposes
- Arranged and coordinated meetings
- Supervise and monitor employee’s time for payroll purposes
- Assist prospective renters with showing them the available apartments
- Inform prospective renters of the necessary documents needed to qualify them for the apartment
- Collect the necessary documents to rent the property
- Advertise the property.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
Sales Representative/Cashier
MACYS DEPARTMENT STORE-F/time, 40hrs WK
02.2000 - 04.2000
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Home Health Aide
CAREGIVERS, INC.-F/time, 40hrs WK
11.1997 - 05.1998
- Assisted patients with daily hygiene (i.e., washing, dressing, etc.)
- Responsible for recognizing vital signs for patients - Administered medication to ensure proper daily dosage for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Sales Representative/Cashier
SONIA’S FASHIONS-F/time, 40hrs WK
05.1994 - 06.1996
- Assist customers with cash transactions for the purchases of sale items as well as other merchandise
- Responsible for making accurate transactions for payment of purchases - Maintained inventory of merchandise in store
- Answered a heavy volume of phone calls
- Accounts receivable
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Customer Service Representative
BACK TO THE LANDS HEALTH FOODS-F/time, 40hrs WK
05.1993 - 03.1994
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative/Manager
WILLNER’S PHARMACY-F/time, 40hrs WK
09.1991 - 04.1993
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Enhanced team productivity by implementing effective training programs tailored to individual needs.
- Streamlined communication with customers through the development of a user-friendly online support platform.
- Boosted employee morale by fostering a positive work environment and recognizing outstanding performance.
- Increased customer retention rates through proactive outreach efforts and personalized followups.
Education
No Degree - Health Administration
Kaplan University
04.2017
ASSOCIATES DEGREE - Business Management, Pharmacy Tech
Taylor Business Institute
06.1994
Skills
- Exceptional listener and communicator who effectively conveys information verbally and in writing
- Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects
- Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coach’s employees to meet high performance standards
- Results-driven achiever with exemplary planning and organizational skills, along with a high degree of attention to detail
- Healthcare Administration
- Insurance Verification
- Staff Training and Development
- Team Leadership
- Quality Assurance
- Customer Service Excellence
- Data Entry
Additional Information
Work Awards:
Hero Award-March/2021
Great Catch Award -June/2018
Certificate Of Commitment-May 2019
Certificate Of Advocacy-June 2018
On the Spot Award-March/2024
Timeline
Supervisory Medical Support Assistant - GS8 ,
DEPARTMENT OF VETERANS AFFAIRS-F/Time, 40hrs WK
01.2020 - Current
Owner/CEO-
STYLZ COLLECTIONS INC- P/time, 20hrs Wk
12.2018 - Current
Lead Medical Support Assistant, GS 7
DEPARTMENT OF VETERANS AFFAIRS-F/time, 40hrs WK
07.2016 - 01.2020
Patient Access representative
UNIVERSITY OF MIAMI HOSPITAL-F/time, 40hrs WK
09.2015 - 05.2016
Medical Assistant/clerk
AVE C MEDICAL PC- F/time, 40hrs WK
12.2012 - 06.2015
President/Owner
LAMBERTS FURNITURE INC-F/time, 40hrs WK
05.2009 - 12.2010
Property Manager/Supervisor
PHILLIP FORDYCE CONSTRUCTIONS-F/time, 40hrs Wk
06.2008 - 08.2009
Orthopedic Administrative Assistant III, Surgical Coordinator
LONG ISLAND COLLEGE HOSPITAL- F/time, 40hr WK
09.2001 - 07.2012
Sales Representative/Cashier
MACYS DEPARTMENT STORE-F/time, 40hrs WK
02.2000 - 04.2000
Home Health Aide
CAREGIVERS, INC.-F/time, 40hrs WK
11.1997 - 05.1998
Sales Representative/Cashier
SONIA’S FASHIONS-F/time, 40hrs WK
05.1994 - 06.1996
Customer Service Representative
BACK TO THE LANDS HEALTH FOODS-F/time, 40hrs WK
05.1993 - 03.1994
Customer Service Representative/Manager
WILLNER’S PHARMACY-F/time, 40hrs WK
09.1991 - 04.1993
No Degree - Health Administration
Kaplan University
ASSOCIATES DEGREE - Business Management, Pharmacy Tech
Taylor Business Institute
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