Carlene Marcellus
Fort Lauderdale,FL
Summary
Efficient and dedicated Office Manager, receptionist and hairstylist with over seven (7) years experience. I am a highly dependable, productive, ethical and reliable employee, skilled at performing various administrative tasks and improving office procedures. Works effectively with team members in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Office Manager
Premier Health Care
05.2014 - 06.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
Receptionist
Premier Health Care
05.2014 - 06.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Hairstylist
Natural Styles Beauty Salon
08.2011 - 05.2014
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
Education
High School Diploma -
C. I. Gibson Senior High School
Nassau, Bahamas06.2010
Certificate Of Completion - Secondary Education
D. W. Davis Secondary High School
Nassau, Bahamas 06.2007
Certificate Of Completion - Elementary Education
Columbus Prima School
Nassau, Bahamas 06.2004
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Billing
- Excellent multi-tasking ability
- Scheduling and calendar management
- Payroll Processing
- Document Management
- Mail handling
- Scheduling
- Supply Management
- Employee Training
- Financial Reporting
- Computer Skills
- MS Office
- Teamwork and Collaboration
Languages
English, Creole
Native or Bilingual
Timeline
Office Manager
Premier Health Care
05.2014 - 06.2021
Receptionist
Premier Health Care
05.2014 - 06.2021
Hairstylist
Natural Styles Beauty Salon
08.2011 - 05.2014
High School Diploma -
C. I. Gibson Senior High School
Certificate Of Completion - Secondary Education
D. W. Davis Secondary High School
Certificate Of Completion - Elementary Education
Columbus Prima School
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