Carlene Miller
Canton,Ohio
Summary
Seasoned Hospice RN with a proven track record at Cleveland Clinic Hospice Care Center, enhancing patient satisfaction and reducing medication errors. Expert in end-of-life care decision-making and demonstrating compassion. Skilled in EPIC, Netsmart and HCHB with a 15-year certification as a CHPN. Excelled in mentoring staff, improving retention rates, and contributing to interdisciplinary teams for comprehensive care.
Overview
35
35
years of professional experience
Work History
Hospice RN
Cleveland Clinic Hospice Care Center
12.2021 - Current
- Administered medications accurately and safely, reducing medication errors and adverse reactions by all routes.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Precepted and mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
- Coordinated planning efforts with social workers, case managers, and other multidisciplinary team members to provide all inclusive end of life care
- Completed admissions, initiating and updating care plans while documenting to terminal diagnosis showing decline
- Participated in professional development opportunities regularly to stay current on hospice COPS, levels of care and best practice in end of life care.
Weekend Triage/On Call Nurse, Case Manager
Mercy Hospice/Alternate Solutions
12.2011 - 12.2021
- Enhanced patient care by providing timely and efficient triage and on-call nursing services for an average daily census of 60-80
- Developed strong rapport with family members of patients under my care, addressing concerns promptly while providing emotional support.
- Contributed to interdisciplinary team meetings, offering valuable insights into patient conditions and progress.
- Exhibited excellent teamwork abilities when collaborating on complex cases requiring multiple healthcare professionals'' input.
- Maintained accurate medical records, ensuring seamless communication among healthcare providers.
- Provided care for patients in the home, hospital(GIP) and LTC settings.
- Admissions initiated and completed as both On Call and Case Manager in all settings
- Served on Palliative Care Planning and Shared Governance Committees
- Demonstrated strong clinical judgment by accurately assessing, prioritizing, and responding to urgent patient concerns.
Hospice and Palliative Care RN
Aultman Hospital
03.1990 - 12.2011
- Case manager for hospice
- Served as a liaison between physicians and patient's families to facilitate clear communication regarding treatment options and progress updates.
- Assisted in development of the hospital's Palliative Care Consult, Inpatient and Home Palliative Care Programs.
- Provided care to patients as part of the Palliative Care and Hospice teams in both home, hospital and LTC settings.
- Worked on the Magnet Recertification Task Force.
Education
Associate of Science - Nursing
Stark State College
Canton, OHSkills
- Basic life support
- End-of-Life Care Decision-Making
- Hospice Care
- Compassion and empathy
- Pain and symptom management
- Effective Team Collaboration
- Experienced with Netsmart, EPIC, and HCHB
- Medicare Compliance Knowledge
- Certified 15 years as CHPN
- Clinical judgment
Timeline
Hospice RN
Cleveland Clinic Hospice Care Center
12.2021 - Current
Weekend Triage/On Call Nurse, Case Manager
Mercy Hospice/Alternate Solutions
12.2011 - 12.2021
Hospice and Palliative Care RN
Aultman Hospital
03.1990 - 12.2011
Associate of Science - Nursing
Stark State College
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