The objective is to work for a company that is passionate about people, where outstanding communication skills and organizational excellence, combined with enthusiasm for people and learning can enhance business practices.
Overview
22
22
years of professional experience
Work History
General Manager
McDonald’s
09.2021 - 01.2022
The responsibility of the General Manager is to work through the management team to ensure business goals were consistently above expectations
Managed budget implementations, employee reviews, training, and schedules.
Managing diverse teams of professionals, fostering positive work environments and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Developed and maintained relationships with customers and suppliers through account development.
Analyzed market trends and competitor activities to create competitive advantages.
Championed continuous improvement initiatives that enhanced operational performance across all departments.
Human Resources Specialist
Iron Arch Management dba McDonald’s
06.2016 - 09.2021
The Human Resources Specialist ensures efficient and effective operations, processes and procedures for hiring and performance evaluations
In addition, creating, implementing, and managing training programs to ensure all qualified personnel received state certifications in required area.
Creating and Overseeing Staffing Plans for 18 McDonald’s locations
Employment Verifications
Facilitating Management classes
Management Training- Certified Food Protection Manager Program
Customer Recovery
Reviewed and screened applicant resumes to identify qualified candidates.
Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
Coordinated employee training programs to boost skills development and improve overall performance.
Analyzed turnover trends within the organization to proactively address potential issues affecting employee morale and job satisfaction.
Developed performance management systems that allowed for accurate tracking of employee progress and goal achievement.
Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
Reduced turnover rates by conducting thorough exit interviews and addressing employees'' concerns.
Oversaw and managed hiring process and assisted human resources.
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Developed and monitored employee recognition programs.
First Assistant Restaurant Manager
McDonald’s Corporation
06.2000 - 10.2009
The primary responsibility as first assistant manager is to assist the General Manager in all facets of the business.
Workforce Planning
Recruiting
Orientations
Employee Skill Development
Leadership and Talent Management (I assessed and developed key employees for Training and Management positions)
Employee and Hourly Manager Performance Evaluations
Employee Relations
Employee Engagement
Developing and Overseeing Bonus Programs
Education
Bachelors of Science in Business - Human Resources Management
University of Phoenix
Online
01.2013
Bachelor of Arts - Business Management
University of Phoenix
Online
01.2010
McDonald’s Corporation Management Training Program - Management
McDonald's
Chicago/Milwaukee Region
01.2004
Skills
Outstanding communication skills with clients and individuals at all organizational levels
Interpreting and manipulating data to identify areas of opportunity
Microsoft Office (Word, Excel, PowerPoint, and Outlook)
Time Management with Quality Results
Results Focused
Leadership and team building
Problem Resolution
Team Player
Efficient multi-tasker
Training and coaching
Employee Scheduling
Customer Relations
Work Preference
Work Type
Full Time
Work Location
Hybrid
Important To Me
Work-life balance401k matchWork from home option
Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Accomplishments
Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Held first-point-of-contact for all internal and external communications with executive-level officers.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
General Manager
McDonald’s
09.2021 - 01.2022
Human Resources Specialist
Iron Arch Management dba McDonald’s
06.2016 - 09.2021
First Assistant Restaurant Manager
McDonald’s Corporation
06.2000 - 10.2009
Bachelors of Science in Business - Human Resources Management
University of Phoenix
Bachelor of Arts - Business Management
University of Phoenix
McDonald’s Corporation Management Training Program - Management