Summary
Overview
Work History
Education
Skills
Work Preference
Quote
Accomplishments
Work Availability
Timeline
Receptionist
Carlene Mohr

Carlene Mohr

Business
Rockford,Illinois

Summary

The objective is to work for a company that is passionate about people, where outstanding communication skills and organizational excellence, combined with enthusiasm for people and learning can enhance business practices.

Overview

22
22
years of professional experience

Work History

General Manager

McDonald’s
09.2021 - 01.2022
  • The responsibility of the General Manager is to work through the management team to ensure business goals were consistently above expectations
  • Managed budget implementations, employee reviews, training, and schedules.
  • Managing diverse teams of professionals, fostering positive work environments and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.

Human Resources Specialist

Iron Arch Management dba McDonald’s
06.2016 - 09.2021
  • The Human Resources Specialist ensures efficient and effective operations, processes and procedures for hiring and performance evaluations
  • In addition, creating, implementing, and managing training programs to ensure all qualified personnel received state certifications in required area.
  • Creating and Overseeing Staffing Plans for 18 McDonald’s locations
  • Employment Verifications
  • Facilitating Management classes
  • Management Training- Certified Food Protection Manager Program
  • Customer Recovery
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
  • Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
  • Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Coordinated employee training programs to boost skills development and improve overall performance.
  • Analyzed turnover trends within the organization to proactively address potential issues affecting employee morale and job satisfaction.
  • Developed performance management systems that allowed for accurate tracking of employee progress and goal achievement.
  • Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
  • Reduced turnover rates by conducting thorough exit interviews and addressing employees'' concerns.
  • Oversaw and managed hiring process and assisted human resources.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Developed and monitored employee recognition programs.

First Assistant Restaurant Manager

McDonald’s Corporation
06.2000 - 10.2009
  • The primary responsibility as first assistant manager is to assist the General Manager in all facets of the business.
  • Workforce Planning
  • Recruiting
  • Orientations
  • Employee Skill Development
  • Leadership and Talent Management (I assessed and developed key employees for Training and Management positions)
  • Employee and Hourly Manager Performance Evaluations
  • Employee Relations
  • Employee Engagement
  • Developing and Overseeing Bonus Programs

Education

Bachelors of Science in Business - Human Resources Management

University of Phoenix
Online
01.2013

Bachelor of Arts - Business Management

University of Phoenix
Online
01.2010

McDonald’s Corporation Management Training Program - Management

McDonald's
Chicago/Milwaukee Region
01.2004

Skills

  • Outstanding communication skills with clients and individuals at all organizational levels
  • Interpreting and manipulating data to identify areas of opportunity
  • Microsoft Office (Word, Excel, PowerPoint, and Outlook)
  • Time Management with Quality Results
  • Results Focused
  • Leadership and team building
  • Problem Resolution
  • Team Player
  • Efficient multi-tasker
  • Training and coaching
  • Employee Scheduling
  • Customer Relations

Work Preference

Work Type

Full Time

Work Location

Hybrid

Important To Me

Work-life balance401k matchWork from home option

Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Accomplishments

  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Held first-point-of-contact for all internal and external communications with executive-level officers.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

General Manager

McDonald’s
09.2021 - 01.2022

Human Resources Specialist

Iron Arch Management dba McDonald’s
06.2016 - 09.2021

First Assistant Restaurant Manager

McDonald’s Corporation
06.2000 - 10.2009

Bachelors of Science in Business - Human Resources Management

University of Phoenix

Bachelor of Arts - Business Management

University of Phoenix

McDonald’s Corporation Management Training Program - Management

McDonald's
Carlene MohrBusiness