Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carlene Sanzo

Binghamton, NY | Remote

Summary

Dynamic professional with strong relationship-building and management skills. Recognized for implementing effective protocols and mentoring staff, leading to high patient satisfaction and operational management success. Detail-oriented with strong multitasking abilities.

Overview

10
10
years of professional experience

Work History

Server

Tully's
Vestal, New York
11.2024 - Current
  • Deliver exceptional service, handling multiple tasks, and ensuring a positive dining experience in fast paced environment

Permanent Substitute Teacher - Anatomy and Physiology

West Point High School
Phoenix, AZ
08.2024 - 10.2024
  • Developed and implemented engaging lesson plans that align with school and state curriculum standards. Utilized a variety of instructional techniques, including hands-on labs, group projects, and technology enhanced learning.
  • Created a positive and inclusive classroom environment to encourage student participation and to support the diverse learning styles of students.
  • Assessed student performance through tests, quizzes, and practical evaluations, providing constructive feedback to support their academic growth.

Sales Operations Specialist

Gozney
02.2022 - 05.2023
  • In charge of end-to-end inventory order fulfillment through efficient processing and tracking.
  • Maintained strong relationships with accounts by delivering exceptional customer service and addressing concerns promptly.
  • Acted as primary contact for accounts regarding inventory management, sell-thru analysis, and purchase orders.
  • Coordinated with national and global warehouses to optimize fulfillment processes and dealer returns.

Assistant Office Manager

One Medical
New York, NY
02.2020 - 01.2022
  • Managed the day-to-day operations for an eleven exam room facility that provided primary and pediatric care, laboratory services, IUD procedures, and physical therapy appointments.
  • Facilitated daily office meetings for both operational and clinical teams, focusing on company and office metrics, procedural updates, and brainstorm sessions to improve company excellence.
  • Trained and mentored administrative assistants by spearheading new employee orientation, participating in ongoing mentorship, and leading structured classes.

Administrative/Inventory Assistant

One Medical
New York, NY | Phoenix, AZ
07.2015 - 01.2020
  • Provided coordination of in-office care for an average of eighty patients per day.
  • Ensured a supportive and seamless virtual support experience to patients on prescription and procedural prior authorizations, appointment management, communication with providers, and feedback cases that required additional follow-up.
  • Assisted in the research, development, and implementation of a Medicare compliance training program and rollout for both the clinical and operational teams nationwide.
  • Responsible for office inventory management, including auditing current supplies and allocating funds for monthly budgets among vendors.

Education

B.S. - Human Development

Binghamton University
Binghamton
05.2010

Skills

  • Team supervision and management
  • Training and development
  • Patient relations
  • Customer service recovery
  • Call center operations
  • Health information systems
  • Medical billing and collections
  • Facility management

Timeline

Server

Tully's
11.2024 - Current

Permanent Substitute Teacher - Anatomy and Physiology

West Point High School
08.2024 - 10.2024

Sales Operations Specialist

Gozney
02.2022 - 05.2023

Assistant Office Manager

One Medical
02.2020 - 01.2022

Administrative/Inventory Assistant

One Medical
07.2015 - 01.2020

B.S. - Human Development

Binghamton University

Similar Profiles

CREATE PROFILE