Carlenis Brayan
New York,NY
Summary
Dedicated Customer Service Representative providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Skilled in resolving customer issues, maintaining customer satisfaction, and building strong relationships. Bachelor of Science in Business with strong communication and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Non Emergency Medical Transportation Driver
Metro Luxury Inc
New York, New York
02.2018 - Current
- Assisted passengers with mobility issues into and out of vehicles when necessary.
- Provided safe and timely transportation for patients to medical appointments.
- Communicated effectively with dispatch to receive updated information about trip assignments.
- Reported any incidents or accidents involving vehicles immediately after they occurred.
Production Administrator
Geritrex LLC
New York, New York
12.2015 - 02.2018
- Assisted production staff with scheduling and coordinating of product deliveries.
- Organized and maintained inventory databases for raw materials, finished goods, and components.
- Monitored production line performance to ensure efficient operation and quality control standards were met.
- Created and updated reports to track progress of production operations.
Customer Service Cashier
Hughes Financial Services
Yonkers, NY
06.2014 - 02.2015
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Answered phone calls to assist customers with questions and orders.
Quality Assurance Specialist
San Mar Laboratories
Elmsford, NY
12.2009 - 12.2012
- Reviewed customer requirements and specifications to ensure products met standards.
- Verified accuracy of product documentation such as labels, instructions, warnings.
- Created reports summarizing findings from inspections and tests conducted.
- Identified quality problems and recommended solutions.
- Performed visual inspections of finished products.
Education
Bachelor of Science - Business Administration And Management
05.2015
Skills
- Excellent communication skills
- Strong problem-solving abilities
- Customer relationship management
- Attention to detail
- Multitasking
- Conflict resolution
- Time management
- Teamwork
Timeline
Non Emergency Medical Transportation Driver - Metro Luxury Inc
02.2018 - Current
Production Administrator - Geritrex LLC
12.2015 - 02.2018
Customer Service Cashier - Hughes Financial Services
06.2014 - 02.2015
Quality Assurance Specialist - San Mar Laboratories
12.2009 - 12.2012
Mercy College - Bachelor of Science, Business Administration And Management
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