CARLEONNA MARSHALL
Chicago,IL
Summary
Compassionate healthcare professional, Certified Nursing Assistant (CNA), and nursing student with 6+ years of experience providing direct patient care, vital signs monitoring, patient safety support, clinical documentation, and care coordination across postpartum, newborn, NICU, PICU, acute care, and community health settings. Skilled in EPIC EMR documentation, activities of daily living (ADLs), patient transport, infection prevention, HIPAA compliance, interdisciplinary collaboration, and family-centered care. Proven ability to thrive in fast-paced hospital environments while delivering high-quality patient care, maintaining safety standards, and supporting positive patient outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Healthcare Operations & Member Support Coordinator
Oscar Health
07.2024 - 08.2025
- Coordinated healthcare services, referrals, and benefits verification for members while maintaining HIPAA compliance.
- Collaborated with providers, specialists, and interdisciplinary teams to resolve complex healthcare concerns.
- Educated members regarding healthcare resources, benefits, and coverage options to improve access to care.
- Maintained accurate EMR and CRM documentation while supporting high-volume member caseloads.
- Assisted with prior authorizations, referral coordination, and healthcare navigation services.
Staff Support Technician
Swedish Hospital
01.2024 - 10.2024
- Supported patient flow and operational workflow within a 20+ bed postpartum and newborn unit.
- Documented vital signs, patient observations, and workflow updates accurately within EPIC EMR.
- Assisted with newborn hearing screenings, patient transport, procedural preparation, and infant safety monitoring.
- Maintained infection prevention standards, HIPAA compliance, and patient safety protocols.
- Coordinated communication between Labor & Delivery and Mother-Baby departments to support continuity of care.
Community Engagement Lead
Wider Circle
05.2023 - 07.2024
- Managed member engagement initiatives supporting healthcare participation and retention.
- Conducted outreach and education efforts to improve healthcare utilization.
- Maintained accurate CRM records and tracked member outcomes.
- Served as a resource for addressing member concerns and healthcare barriers.
Nursing Support Assistant
UChicago Medicine
05.2022 - 05.2023
- Supported patient care operations across PICU, NICU, and postpartum units within a high-acuity academic medical center.
- Documented patient observations, vital signs, and clinical updates accurately within EPIC EMR.
- Assisted interdisciplinary teams with patient flow, safety monitoring, and continuity of care.
- Maintained infection prevention, HIPAA compliance, and patient safety standards.
- Provided compassionate support to pediatric, neonatal, postpartum patients and their families.
Community Health Worker
Sinai Health System
03.2021 - 05.2022
- Conducted health risk assessments and coordinated patient follow-up care.
- Connected patients with transportation, housing, food, and healthcare resources.
- Managed referrals and collaborated with care teams to improve access to services.
- Supported health education initiatives and patient advocacy efforts.
Education
Associate Degree - Nursing
College of DuPage
12.2027
Bachelor of Science - Interdisciplinary Health Science
University of Illinois Urbana-Champaign
05.2021
Skills
- Direct Patient Care
- Vital Signs Monitoring
- EPIC EMR Documentation
- Patient Safety & Fall Prevention
- Postpartum & Newborn Care
- NICU & PICU Support
- Activities of Daily Living (ADLs)
- Patient Transport
- Infection Prevention
- HIPAA Compliance
- Care Coordination
- Family Support & Education
- Clinical Documentation
- Interdisciplinary Collaboration
- Workflow Coordination
- Medical Terminology
- Supply & Unit Management
- Patient Advocacy
- Patient Observation
- Intake & Output Monitoring
- Newborn Safety Monitoring
- Hearing Screenings
- Specimen Collection
- Unit Secretary Support
- Healthcare Operations
- Quality Patient Care
- Compassionate Patient Support
- Electronic Medical Records (EMR)
- Acute Care Experience
- Hospital Operations
Certification
- Certified Nursing Assistant (CNA)
- CPR/BLS Certification
- Medical Terminology Certification
- Health Insurance Agent License
- Lean Six Sigma Yellow Belt - In Progress
Timeline
Healthcare Operations & Member Support Coordinator
Oscar Health
07.2024 - 08.2025
Staff Support Technician
Swedish Hospital
01.2024 - 10.2024
Community Engagement Lead
Wider Circle
05.2023 - 07.2024
Nursing Support Assistant
UChicago Medicine
05.2022 - 05.2023
Community Health Worker
Sinai Health System
03.2021 - 05.2022
Bachelor of Science - Interdisciplinary Health Science
University of Illinois Urbana-Champaign
Associate Degree - Nursing
College of DuPage