Carles Diez Herrero

• Provide accurate and updated product information.Personalized customer service satisfying customer shopping needs.
• -Cashier experience processing cash, card and online transactions. Record, prepare and process online orders for in-store pickup. Home delivery.
• Create a satisfactory experience for each customer, promoting brand loyalty and identification with the brand.
• - Represent the brand with a proactive attitude and get involved in the objectives set in the daily, monthly and annual Key Performance Indicators. As a team member we have targets for conversion and average ticket per customer.
• There is hourly monitoring against KPI indicators for our evaluation and respective business performance.
• Evaluate stock levels in store for effective replenishment and corresponding sizing.
• Warehouse functions: receiving goods, alarming and labeling.
• Stock inventory by size, reference and gender.

• Organization of the flow of raw materials, their classification, packaging and distribution within the warehouse
• Inventory management through the realization of inventories in the computer system.
• Task planning and support to other departments when necessary.
• Identification and anticipation of possible problems and needs to achieve greater efficiency and customer satisfaction
• Manual loading and unloading.

• Customer service: Addressed client inquiries and provided personalized advice on services and activities.
• Schedule management: Participated in team meetings to plan new schedules and activities.
• Opening and closing duties: Supervised the facility at the beginning and end of each day.
• Maintenance: Ensured proper cleaning and functionality of gym equipment and machines.
• Court setup: Organized and prepared sports courts as needed.

Social media management: Created content and managed the gym’s social media platforms to promote activities and services.

Payment processing: Handled entry payments for non-registered or non-student clients.

Payment processing: Handled entry payments for non-registered or non-student clients.