Carleshia Hernandez
Columbus,Ohio
Summary
Graduate with a major in hospitality management and a minor in business. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
General Accountant
AC Hotel Columbus Downtown, Concord Hospitality
10.2021 - Current
- Reviews AR Reports, general ledgers, revenue reports, city ledgers, credit card activity report, etc.
- Answers all phone calls and emails to assist guests.
- Assists guests with any billing questions concerns.
- Returns guest calls and inquiries within a timely manner while providing guest satisfaction.
- Handles credit cards, cash, and check transactions.
- Handles deposits for bank runs.
- Experience in Fosse, PVNG, Sertify and Econfirma, Micros, Toast, and Freedompay, Expedia partner centralc and etc.
- Inputs invoices for processing, tracking, and payment.
- Prepares financial reports and all documents for end of month processing.
- Experience with tax exempt paperwork in a hotel workplace.
- Assists the Front Desk when needed with breaks and coverage.
- Closes out all group and catering accounts.
- Tracks any inquiries for credit card authorization forms.
- Tracks any inquiries that may be fraud and follows up on these accounts.
Front Desk Agent
AC Hotel Columbus Downtown, Concord Hospitality
05.2021 - 09.2021
- Checked guests in and out.
- Assisted guests with any and all needs and questions.
- Handled money and credit card transactions.
- Kept the workspace area clean.
- Answered and replied to phone calls.
- Reviewed deposits reports, credit card authorization reports, variance reports, etc.
Quick Service Food and Beverage
Disney College Program
08.2019 - 01.2020
- Served guests food, drinks, and treats.
- Closed down and cleaned different stations.
- Filtered out the fryers and cleaned the ice cream machine.
- Bussed tables and cleaned up dining areas throughout the day.
- Stocked products and merchandise.
- Made magical moments by providing exceptional service for guests.
- Attended and completed the Hospitality and Guest Services Seminar.
Education
Bachelors of Science - Hospitality Management
Kent State University
05.2021
Skills
- General Ledger Management
- Accounts Payable and Receivable
- Customer Relations
- Financial Statements
- General Ledger Entries
- MS Office Suite
- Attention to Detail
- Journal Entries
- General accounting
- Documentation and Reports
- Accounting Processes
- Employee Training on all desk shifts
Leadership Experience
Kent State University, Student Success Leader, Kent, Ohio, 2018, Fall, Assisted incoming Freshman with their transition into college by providing insight on college life and resources for success. Assisted the instructor with the freshmen First Year Experience Class.
Timeline
General Accountant
AC Hotel Columbus Downtown, Concord Hospitality
10.2021 - Current
Front Desk Agent
AC Hotel Columbus Downtown, Concord Hospitality
05.2021 - 09.2021
Quick Service Food and Beverage
Disney College Program
08.2019 - 01.2020
Bachelors of Science - Hospitality Management
Kent State University