Carlestra Grant
Greensboro,NC
Overview
21
21
years of professional experience
1
1
Certification
Work History
Student Services Coordinator
Health and Style Institute
Greensboro, NC
02.2020 - 01.2025
- Advised students and helped to provide solutions to common issues which may otherwise diminish attendance and progress rates, resulting in retention, student satisfaction, and maximized graduation rates
- Evaluated and resolved student inquiries, issues, and problems, ensuring appropriate action is taken to the satisfaction of the student, Health and Style Institute, and/or regulatory agencies
- Contacted students with excessive absenteeism to discuss attendance and helped as necessary
- Functioned as liaison for campus with staff, faculty, administrators, parents, and students
- Provided enrollment related information to faculty, administrators, and staff
- Collaborated with the Executive Director to implement policies and procedures, and updates as they related to the educational support areas
- Assisted in the creation of academic plans to help students get and stay on track toward timely graduation
- Provided students with an opportunity to discuss issues and concerns and participate in problem solving
- Coordinated specific programs to assist students with academic, social, and personal issues that may interfere with the completion of their academic program
- Provided administrative coordination, support, and advice to student support programs, such as make up time and tutoring
- Assisted in coordination of dedicated events for students
- Maintained an active role in the institution's retention efforts in conjunction with instructors and administrators
- Reviewed students' academic progress and initiated administrative action as required
- Monitored probationary student progress and students on Leave of Absence
Dispatcher/Customer Service
Overdrive Transport LLC
Rembert, SC
06.2018 - 01.2020
- Contacted shippers for load assignments
- Dispatched and scheduled driver(s) to pick up and deliver shipments
- Communicated with customers/shippers to record details about shipments, arrange pick up times and discuss any special handling needs
- Confirmed delivery and submitted BOL to shippers for payment
- Planned and set-up driver routes
- Reserved travel accommodations when required
- Invoiced shippers when required
- Requested liability insurance carrier for COI when requested
- Prepared quarterly tax returns
Medical Billing Specialist
Provider Network
Greensboro, NC
01.2015 - 07.2018
- Medical Billing/Credentialing
- Charged entries and payments
- Followed up of unpaid accounts
- Worked denied claims as well as rejected claims through clearinghouse
- Processed electronic claims
- Accounts Receivables with Aged Run
- Credentialed, maintained CAQH updates and attestations
- Generated financial reports for accountants
Credentialing Specialist
Benson Consulting
Brooklyn, NY
11.2014 - 04.2015
- Initiated and revalidated credentialing for commercial insurance(s), Medicare, and Medicaid (individual, dual & group, IPAs, etc.)
- Submitted demographic updates in accordance with payers’ policies, forms including W-9 documents
- Monitored, updated, attested, and submitted required documents to CAQH
- Tracked and monitored licenses, medical malpractice coverage, certificates (i.e., DEA), board certifications for all providers
- Obtained letters of hospital privileges
- Compiled and maintained current contact list of payers, provider relations and contracting
- Interacted with billers to resolve any contract issues or concerns for claim/reimbursement
Site Coordinator/Office Manager
Benson Consulting
Brooklyn, NY
12.2012 - 10.2014
- Managed day-to-day operations for nine outreach facilities
- Resolved concerns/issues with patients & their accounts
- Liaison between facility and financial manager
- Credentialed providers for commercial insurances, Medicare/Medicaid
- Posted/reconciled cash
- Developed staff schedules
- Approved payroll/overtime
- Hired, terminated, and trained employees
- Implemented uniform policies and procedures
- Approved purchases (office and clinical supplies)
- Supervised all billing/claims
- Reviewed aged accounts and collections
- Generated reports for hospital (provider sessions, referrals)
- Reported directly to hospital's outreach coordinator
Program Chair/Instructor Medical Billing and Coding
Anthem Institute
New York, NY
01.2004 - 08.2012
- Maintained and compliance of all NY State, federal and accreditation standards
- Monitored classroom activities through methods consisting of instructor observations, student critiques and/or corporate level student surveys and student meetings
- Scrutinized instructor recordkeeping (grade books and daily attendance rosters)
- Provided adequate learning environment which includes proper scheduling/classroom coverage, ample supplies, textbooks, supplemental supplies, clean environment, and qualified instructors
- Collaborated extensively with Dean of Education, Student Services, Career Services and Externship sites
- Participated in reviewing text and additional curriculum materials as required
- Submitted curriculum revision request to the home office in a timely manner
- Developed lesson plans and completed all required paperwork and other documents as required
- Attended graduations, scheduled meetings, seminars, or conferences as required
- Hired, trained, counseled, and terminated instructors
- Taught theory and practical application in all areas of medical billing, coding and insurances utilizing manual and electronic practice management software
Education
Business Management -
ANTHEM COLLEGE ON-LINE
01.2012
Skills
- Microsoft Office Suite
- NC Tracks
- Medicare (Palmetto GBA)
- E-clinical Works
- Practice Fusion
- Medical Manager
- Medisoft
- Collaborate MD
- Office Ally
- Medical Coding
- Insurance Verification
- Accounts Receivable
- CPT Coding
- Medical Billing
- EMR Systems
- ICD-9/ICD-10
- Medical Terminology
- Medical Records
- Medical Office Experience
- Data Entry
- Anatomy Knowledge
- HIPAA
- Medical Scheduling
Certification
New York State Education Full Teacher’s License, Medical Billing/Coding/Office Administration, 01/01/03, 08/31/15
Assessments
- Customer Focus & Orientation, Highly Proficient, 03/01/24
- Supervisory Skills: Directing Others, Expert, 01/01/24
- Verbal Communication, Highly Proficient, 01/01/24
- Medical Billing, Highly Proficient, 01/01/24
- Basic Computer Skills: PC, Proficient, 01/01/24
- Mindfulness, Proficient, 01/01/24
- Work Style: Conscientiousness, Highly Proficient, 01/01/24
- Work Style: Reliability, Highly Proficient, 01/01/24
Timeline
Student Services Coordinator
Health and Style Institute
02.2020 - 01.2025
Dispatcher/Customer Service
Overdrive Transport LLC
06.2018 - 01.2020
Medical Billing Specialist
Provider Network
01.2015 - 07.2018
Credentialing Specialist
Benson Consulting
11.2014 - 04.2015
Site Coordinator/Office Manager
Benson Consulting
12.2012 - 10.2014
Program Chair/Instructor Medical Billing and Coding
Anthem Institute
01.2004 - 08.2012
Business Management -
ANTHEM COLLEGE ON-LINE
New York State Education Full Teacher’s License, Medical Billing/Coding/Office Administration, 01/01/03, 08/31/15
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