Carletha Jefferson
Memphis,TN
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
10
10
years of professional experience
Work History
Receptionist
Top Tier Transportation
01.2022 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Bookkeeper
BBB TRUCKING
03.2020 - 03.2024
- Maintained and processed invoices, deposits, and money logs.
- Reconciled and corrected issues with financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Streamlined accounts payable and receivable management, improving relationships with vendors and customers.
Receptionist
Instant Tax Refund
10.2016 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Key Holder Supervisor
Automatic Slim's Memphis
08.2021 - Current
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened inventory boxes and restocked shelves.
Assistant Manager
Ruby Tuesday
03.2015 - 04.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
GED -
Messick
Memphis, TN01-2014
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Customer and client relations
- Data inputting
- Office administration
- Mail handling
- Multi-line telephone operation
- Calendar management
- Bookkeeping
- Typing speed
Timeline
Receptionist
Top Tier Transportation
01.2022 - Current
Key Holder Supervisor
Automatic Slim's Memphis
08.2021 - Current
Bookkeeper
BBB TRUCKING
03.2020 - 03.2024
Receptionist
Instant Tax Refund
10.2016 - Current
Assistant Manager
Ruby Tuesday
03.2015 - 04.2019
GED -
Messick
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