CARLETIA ANDREWS
Houston
Summary
Accomplished Administrative and Operations Professional with 10+ years of experience leading teams, coordinating HR processes, and delivering measurable operational improvements. Combines sharp organizational skills with data-driven decision-making and a proven record of exceeding performance targets while maintaining full compliance in high-demand settings.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations & Administrative Manager
U.S. Navy
11.2021 - 11.2025
- Supervised daily operations for 35 employees, increasing scheduling accuracy by 40% and reducing overtime hours by 15%.
- Established new compliance tracking procedures that maintained 100% audit readiness and eliminated inspection deficiencies.
- Designed and delivered staff training modules that improved team productivity scores by 25%.
- Managed department resources exceeding $2.5M annually with zero budget overruns.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Developed and implemented performance standards and procedural changes for drive and productivity and quality,
- Effectively directed and oversaw staff, designing schedules to meet the need of the department and the goal as well as needs of employees.
Human Resources Specialist
U.S. Navy
11.2018 - 11.2021
- Provide day to day HR support, including managing employees, files, handling HR inquiries and assist with HR project.
- Assist with recruitment and enlistment process including posting job ads, screening prospects, and scheduling interviews.
- Onboard new hires ensuring they receive the necessary info to successfully build Navy career.
- Structured compensation and benefits according to market conditions and budget demands.
- Liaised between multiple business divisions to improve communications.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Provide support for HR compliance and legal issues, including Navy and Federal policies and procedures.
Administrative & Client Support Specialist
U.S. Navy
11.2015 - 11.2018
- Provided administrative and customer support to internal and external stakeholders, processing an average of 500+ service requests monthly with 98% on-time completion.
- Created documentation systems that improved reporting efficiency by 35%.
- Recognized multiple times for exemplary service and professionalism in high-volume operational environments.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Interacted with team members across departments to research and resolve customer issues.
- Conducted case management activities and services with multidisciplinary team.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
Education
Associate of Science - Biology
University of South Carolina
Columbia, South Carolina, SC05-2005
Skills
- Microsoft Office Suite
- HRIS & Data Systems
- Workflow Automation
- Performance Reporting
- Document Management
- Documentation and control
- Business strategies
- Policy and procedure modification
- Resources allocation
- Project management
- Office supervision
- Office management
- Human resources
- Organizational leadership
- Customer service management
- Data management
- Relationship building
- Recordkeeping and reporting
- Document control
Certification
Human Resource Associate Professional Certificate
Core Strengths
- Administrative Operations
- Team Development
- HR & Payroll Administration
- Policy Compliance
- Scheduling & Logistics
- Process Improvement
- Data Integrity
- Employee Engagement
Timeline
Operations & Administrative Manager
U.S. Navy
11.2021 - 11.2025
Human Resources Specialist
U.S. Navy
11.2018 - 11.2021
Administrative & Client Support Specialist
U.S. Navy
11.2015 - 11.2018
Associate of Science - Biology
University of South Carolina