Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Timeline
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Carleton Brink III

Elmira,NY

Summary

Adept in operations management and crisis intervention, I significantly enhanced customer satisfaction and operational efficiency at Brink Of All Trades INC. My leadership at NYSDOCCS, combined with expertise in documentation and personnel management, showcases my ability to drive success and foster team collaboration.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Owner/Operator Manager

Brink Of All Trades INC.
10.2022 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Developed problem solving, and customer relation skills.
  • Developed Home and Building Maintenance skills including automotive repair.

Direct Sales Professional

Oola The Mind And Body Company
Elmira, NY
01.2020 - Current
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Developed and maintained courteous and effective working relationships.
  • Strengthened communication skills through regular interactions with others.
  • Skilled at working independently and collaboratively in a team environment.

Correctional Peace Officer

NYSDOCCS
12.2007 - 03.2025
  • Maintained a safe and secure environment through consistent monitoring and enforcement of facility policies.
  • Provided counseling services for inmates struggling with personal or emotional issues, supporting their mental health needs during incarceration periods.
  • Coordinated with medical professionals to ensure proper care was provided for inmates requiring medical attention or treatment programs.
  • Streamlined administrative processes through diligent record-keeping and efficient communication with other departments.
  • Specialized in crisis management as part of the Crisis Intervention Unit, focusing on hostage negotiations, intelligence gathering, and tactical response to prevent large-scale disruptions within the facility.
  • Certified in CPR, First aid, AED use, and chamical agents; skilled in use-of-force protocols.
  • Proficient wit a range of firearms, including the Glock 17, AR-15, and shotgun.
  • Completed Sergeant Management school, enhancing leadership and operational oversight skills in high-stress situations.

Direct Sales Professional

Young Living essential oils
Elmira, NY
04.2014 - 11.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Direct Support Professional II

Chemung ARC
06.2005 - 04.2008
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness. Including transportation and hand over hand assistance when needed.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Assisted in Individual plan development and oversight.
  • Maintained maintenance on residence vehicle.
  • Assisted in interviewing and hiring staff.

Catering Staff Member

Elmira Seafood
09.2003 - 06.2005
  • Provided excellent service under high-pressure situations, ensuring smooth event operations.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained clean and organized workspaces, adhering to strict health standards.
  • Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
  • Promoted a positive work environment through effective teamwork and collaboration among staff members.
  • Supported successful events by setting up venue spaces according to client specifications.
  • Achieved safe food handling practices by following all necessary guidelines and procedures.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Improved operational efficiency through effective communication with kitchen staff and event coordinators.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Loaded and Delivered seafood to restaurants around the finger lakes.

Customer Service Representative

Wendys Old Fashioned Hamburgers
10.2003 - 09.2004
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Maintained a clean and safe work environment.

Education

Associate of Applied Science - Criminal Justice

Corning Community College
Corning, NY
06-2006

Skills

  • Operations Management
  • Documentation And Reporting
  • Investigations
  • Business Planning
  • Personnel Management
  • Operations Oversight
  • Crisis Management and Hostage negotiation
  • Security and Risk assessment
  • Communication and Interpersonal
  • Adaptability and resilience
  • Basic knowledge in Electrical, Plumbing, Flooring install, Carpentry, Drywall, Appliance repair, and Automotive repair

Certification

  • HVACR certificate
  • NYS Peace Officer
  • NYSDOCCS Sergeant school
  • NYSDOCCS Hostage negotiator
  • NYSDOCCS Crisis Intervention Unit school

Accomplishments

  • Supervised team of 3-10 staff members.
  • Routinely investigated, documented and resolved incidences which led to sanctions imposed on incarcerated individuals.
  • 7 years of Intelligence gathering experience

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Owner/Operator Manager

Brink Of All Trades INC.
10.2022 - Current

Direct Sales Professional

Oola The Mind And Body Company
01.2020 - Current

Direct Sales Professional

Young Living essential oils
04.2014 - 11.2020

Correctional Peace Officer

NYSDOCCS
12.2007 - 03.2025

Direct Support Professional II

Chemung ARC
06.2005 - 04.2008

Customer Service Representative

Wendys Old Fashioned Hamburgers
10.2003 - 09.2004

Catering Staff Member

Elmira Seafood
09.2003 - 06.2005

Associate of Applied Science - Criminal Justice

Corning Community College

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Carleton Brink III