Summary
Overview
Work History
Education
Skills
Timeline
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Carleton B. Dyer II

Rochester,New York

Summary

Results-oriented professional with 15+ years of versatile employment experience. Demonstrated leadership and supervisory skills, proven ability to manage heavy workloads, and meet deadlines in group settings as well as independently. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

2025
2025
years of professional experience

Work History

Retail Parts Manager

Oreily's Auto Parts
Fitzgerald, GA
05.2023 - Current
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Assigned work and monitored performance of project personnel.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Oversaw inventory management, ensuring optimal stock levels for efficient operations.
  • Utilized parts management software for inventory tracking and order processing.
  • Organized and maintained the parts warehouse for easy access and efficient workflow.
  • Conducted regular inventory audits to maintain accuracy and accountability.

Retail Parts Manager

Advance Auto Parts
Rochester, NY
02.2022 - 04.2023
  • Managed inventory and ordering of parts for the retail store.
  • Conducted regular audits of all parts inventory, ensuring accuracy of records and proper stocking levels.
  • Maintained detailed reports on sales activities, including tracking performance metrics such as total number of orders, average order size, gross margin.
  • Collaborated with other managers in order to develop strategies for improving customer satisfaction levels when dealing with retail part purchases.
  • Received, examined and reshelved returned parts.
  • Performed scheduled inventory audits per to verify accuracy and product availability.
  • Coordinated parts logistics, ensuring timely delivery to customers and service departments.
  • Led a team of parts department employees, providing training and performance evaluations.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assigned work and monitored performance of project personnel.

Store Manager

Family Dollar
Rochester, NY
01.2021 - 10.2021
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Updated and maintained store signage and displays.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Assistant Store Manager

Family Dollar
Rochester, NY
10.2018 - 01.2021
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Maintained inventory by checking merchandise to determine levels.
  • Coached and developed store associates through formal and informal interactions.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.

Building maitenence

Staff Leasing
Rochester, NY
03.2013 - 07.2017
  • Clean buildings and vacant apartments, prepare apartments for new tenants.
  • General building maintenance, such as sweeping, vacuuming hallways, window cleaning, painting, strip, seal, and polish floors.
  • Basic utility maintenance, such as maintaining stoves, refrigerators, toilets, and laundry facilities.
  • Performed routine maintenance and repairs to ensure building systems are operating at peak efficiency.
  • Inspected the interior and exterior of buildings for any signs of damage or needed repair.
  • Assisted in the installation, repair, and replacement of various components such as doors, windows, locks, plumbing fixtures, electrical wiring, wall coverings and flooring.
  • Installed drywall panels on walls or ceilings to create partitions or enclosures.
  • Repaired minor plumbing issues such as clogged toilets and leaking faucets.
  • Painted interior walls using appropriate paints to maintain a neat appearance.
  • Checked HVAC systems regularly for proper operation including air filters and thermostats settings.

Replenishment/Housewares lead

Kmart (Sears Holdings Co.)
Rochester, NY
11.2011 - 10.2014
  • Solid sales and customer service skills.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Unload trucks, process, and replenish stock, and provide basic merchandise presentation.
  • Inventory preparation
  • Process, package, and ship online orders.
  • Compare merchandise invoices to merchandise actually received from the supplier.
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Developed strategies to improve customer service and increase sales by 10% within 6 months.
  • Coached and trained new staff members, providing guidance on department policies and procedures.

Customer Service Representative

Sutherland Global Services Inc.
Rochester, NY
03.2008 - 10.2010
  • Assist customers with orders and/or cancelling customer accounts.
  • Resolve customer issues and customer complaints.
  • Complete and review contracts.
  • Solve billing issues.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Retail Parts Manager

Advanced Auto Parts
Rochester, NY

Education

High School Diploma -

Wilson Magnet High School
Rochester, NY
06.2003

Skills

  • Returns handling
  • Operational Efficiency
  • Pricing strategy
  • Stock control
  • Product Merchandising
  • Warehouse Organization
  • POS systems operations
  • Goal Setting
  • Profit and loss tracking
  • Customer Relations
  • Coordinating paperwork
  • Performance Improvement
  • Vendor Relations

Timeline

Retail Parts Manager

Oreily's Auto Parts
05.2023 - Current

Retail Parts Manager

Advance Auto Parts
02.2022 - 04.2023

Store Manager

Family Dollar
01.2021 - 10.2021

Assistant Store Manager

Family Dollar
10.2018 - 01.2021

Building maitenence

Staff Leasing
03.2013 - 07.2017

Replenishment/Housewares lead

Kmart (Sears Holdings Co.)
11.2011 - 10.2014

Customer Service Representative

Sutherland Global Services Inc.
03.2008 - 10.2010

Retail Parts Manager

Advanced Auto Parts

High School Diploma -

Wilson Magnet High School

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Carleton B. Dyer II