Overview
Work History
Education
Skills
Certification
Remote Customer Service
Timeline
Generic

Carletrika Brooks

North,SC

Overview

3
3
years of professional experience
1
1
Certification

Work History

Medical Assistant/ Remote & Hybrid

CVS Minute Clinic
06.2023 - Current
  • As a skilled and dedicated Medical Assistant at CVS Minute Clinic, I work diligently to deliver high-quality healthcare services to patients seeking convenient and accessible medical care
  • I am committed to providing patient-centered care and possess a comprehensive understanding of medical procedures, ensuring a positive patient experience
  • In my current position at CVS Minute Clinic, I effectively perform various clinical and administrative tasks, contributing to the smooth and efficient operation of the clinic
  • I obtain and record vital signs, including blood pressure, temperature, and pulse, accurately documenting patient information in electronic health records
  • Additionally, I prepare examination rooms, ensuring cleanliness, sanitization, and availability of necessary medical supplies
  • As a Medical Assistant, I skillfully assist healthcare providers during patient examinations and procedures, demonstrating proficiency in venipuncture, specimen collection, and point-of-care testing
  • I proficiently administer medications, including injections, under the supervision and direction of licensed healthcare professionals
  • Moreover, I effectively communicate test results to patients and assist in coordinating follow-up care as needed
  • Ensuring exceptional patient care and satisfaction is always my top priority
  • I actively listen to patients' concerns, providing empathetic and compassionate support
  • I conduct thorough patient interviews, obtaining medical histories and relevant information, which I relay to healthcare providers for accurate diagnosis and treatment
  • In addition to clinical responsibilities, I efficiently manage administrative tasks, such as scheduling appointments, verifying insurance coverage, and maintaining accurate patient records
  • I demonstrate exceptional organizational skills, ensuring the timely and accurate completion of administrative duties while prioritizing patient care
  • Collaboration and effective communication are key aspects of my role as a Medical Assistant
  • I work closely with the interdisciplinary healthcare team, including physicians, nurse practitioners, and pharmacists, to ensure seamless coordination of patient care
  • I actively participate in team meetings, providing valuable input and insights for improved patient outcomes
  • Furthermore, I remain up to date with current medical practices, attending relevant continuing education programs and training sessions
  • I consistently adhere to all regulatory guidelines and maintain a strong commitment to patient safety, privacy, and confidentiality
  • In summary, as a Medical Assistant at CVS Minute Clinic, I successfully fulfill a wide range of clinical and administrative responsibilities

Hospice Aide/ Remote & Hybrid

Pruitt Health Hospice
09.2022 - 02.2024
  • As a dedicated Hospice Aide at Pruitt Health Hospice, I play a crucial role in providing compassionate care and support to patients and their families during the end-of-life journey
  • With a deep understanding of the physical, emotional, and spiritual needs of hospice patients, I am committed to delivering personalized care that enhances their comfort and quality of life
  • In my role, I work closely with a multidisciplinary team consisting of nurses, social workers, and chaplains to ensure a holistic approach to patient care
  • I assist with daily activities, including personal hygiene, grooming, and mobility, while respecting and preserving the dignity and privacy of each patient
  • By maintaining a safe and clean environment, I promote their wellbeing and prevent the risk of infections
  • I am proficient in providing assistance with activities of daily living, such as feeding, dressing, and toileting, adapting my approach to meet the unique needs and preferences of each individual
  • I am skilled in monitoring vital signs, recognizing changes in health status, and promptly reporting any concerns to the healthcare team
  • Additionally, I am trained in providing appropriate medication reminders and assistance as directed by healthcare professionals
  • Emotional support is a vital aspect of my role
  • I actively engage with patients, offering companionship, active listening, and empathetic communication
  • I strive to create a warm and comforting atmosphere, helping patients feel heard and valued during their final days
  • I facilitate meaningful conversations, encourage reminiscing, and provide emotional comfort to both patients and their families
  • Through my active participation in care planning meetings, I contribute valuable insights and observations regarding patient progress and needs
  • I maintain accurate documentation of patient care activities, ensuring comprehensive records that aid in continuity of care and effective communication among the healthcare team
  • Furthermore, I am committed to ongoing professional development, staying updated on the latest advancements and best practices in hospice care
  • I adhere to all regulatory guidelines and demonstrate a strong commitment to patient safety and ethical standards
  • As a Hospice Aide at Pruitt Health Hospice, I am dedicated to providing exceptional end-of-life care that respects the dignity and individuality of each patient
  • Through my compassionate nature, strong interpersonal skills, and commitment to excellence, I make a meaningful difference in the lives of those I serve

Enrichment Aide Remote & Hybrid

Pruitt Health Long Term Care
05.2021 - 09.2022
  • In my previous role as an Enrichment Aide at Pruitt Health Long-Term Care, I played a vital role in enhancing the quality of life for residents through engaging and meaningful activities
  • With a genuine passion for promoting well-being and fostering a positive environment, I consistently provided compassionate care and created enriching experiences for residents
  • During my time at Pruitt Health Long-Term Care, I designed and implemented a wide range of recreational and therapeutic activities tailored to meet the unique needs and interests of each resident
  • Through careful observation and individual assessments, I developed personalized activity plans that catered to their physical, cognitive, and emotional abilities
  • I facilitated group activities, such as arts and crafts, music therapy sessions, and discussion groups, fostering social interaction and a sense of community among residents
  • Additionally, I organized outings and recreational trips, coordinating transportation and ensuring residents' safety and comfort throughout the outings
  • One of my notable achievements during my tenure was the successful implementation of a weekly exercise program specifically designed for residents with limited mobility
  • Recognizing the importance of physical health and well-being, I collaborated with the therapy team to create a safe and effective exercise routine that improved residents' strength, flexibility, and overall physical functioning
  • As an Enrichment Aide, I actively engaged with residents, providing companionship and emotional support
  • I listened attentively to their stories, concerns, and joys, fostering a trusting and empathetic relationship
  • By creating a warm and welcoming atmosphere, I helped residents feel valued, respected, and understood
  • Furthermore, I maintained accurate documentation of resident participation and progress in activities, ensuring comprehensive records that contributed to individualized care plans and effective communication among the care team
  • I also collaborated with other healthcare professionals, including nurses and therapists, to ensure coordinated care and address residents' specific needs
  • I consistently adhered to all regulatory guidelines and standards, promoting a safe and secure environment for residents
  • I actively participated in ongoing training and professional development opportunities to stay informed about best practices in long-term care and enrichment activities
  • In summary, as an Enrichment Aide at Pruitt Health Long-Term Care, I made a positive impact on residents' lives by providing engaging activities and fostering a sense of community

Education

License Practical Nurse -

Denmark Tech
08.2022

Certificate in Applied Science - Concentration in Pre Medical

Denmark Tech
10.2020

State Board Testing -

01.2016

Nurse Aide Training Program -

Orangeburg-Calhoun Technical College
11.2015

Medical Office Management(Diploma) - Associate of Occupational Studies- Health Care Management

ICDC College
05.2014

High School Diploma -

Orangeburg Wilkinson High
05.2010

Skills

  • Inbound and Outbound Calling
  • Call Management
  • Microsoft Outlook
  • Product Knowledge
  • Problem-Solving Abilities
  • Conflict Resolution
  • Customer Service Aptitude
  • Technical Support
  • Problem Solving
  • Empathy
  • Microsoft Excel
  • Teamwork
  • CRM Software
  • Knowledge Of Policies And Procedures
  • Adaptability
  • Professionalism
  • Positive and Professional
  • Typing Proficiency
  • Typing 40 WPM
  • High Energy Attitude
  • Reading Comprehension
  • Active Listening
  • Organizational Skills
  • De-escalation Skills
  • Stress Management
  • Time Zone Management
  • Resourcefulness
  • Customer Focus
  • Clinical Skills
  • Medical Terminology
  • Medical Office & Billing Procedures
  • Medical Coding
  • Patient Care & Safety
  • Patient Advocacy and Support
  • Vital Signs & Patient Monitoring
  • Electronic Health Records
  • Privacy/ HIPPA Regulations
  • Administrative Skills
  • Activity Planning and Execution
  • Creativity
  • Observation Skills
  • Personal Care Assistance
  • Compassionate Care
  • Emotional Support
  • Medication Administration
  • Pharmacy Technician
  • Phlebotomy Technician
  • Electrocardiograph Technician
  • Certified Nursing Assistant
  • Life Enrichment Aide
  • Hospice Aide
  • Home health Aide

Certification

Patient Care Technician

Certified Nursing Assistant

EKG Technician

Phlebotomy Technician

Pharmacy Technician

Med Technician

Associates Degree in Healthcare Management

Diaploma in Office Management

Remote Customer Service

  • Respond to customer inquiries via email, phone, and chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Provide product and service information to customers
  • Process orders, returns, and exchanges
  • Maintain accurate customer records and update databases
  • Collaborate with other departments to ensure customer satisfaction
  • Identify and escalate priority issues to management
  • Participate in training and development programs to improve skills and knowledge
  • Meet or exceed performance metrics, such as response time and customer satisfaction ratings
  • Continuously seek opportunities to improve processes and procedures for better customer service.

Timeline

Medical Assistant/ Remote & Hybrid

CVS Minute Clinic
06.2023 - Current

Hospice Aide/ Remote & Hybrid

Pruitt Health Hospice
09.2022 - 02.2024

Enrichment Aide Remote & Hybrid

Pruitt Health Long Term Care
05.2021 - 09.2022

License Practical Nurse -

Denmark Tech

Certificate in Applied Science - Concentration in Pre Medical

Denmark Tech

State Board Testing -

Nurse Aide Training Program -

Orangeburg-Calhoun Technical College

Medical Office Management(Diploma) - Associate of Occupational Studies- Health Care Management

ICDC College

High School Diploma -

Orangeburg Wilkinson High

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Carletrika Brooks