Carletta Barnes
Lake Worth,FL
Summary
Proven Territory Manager with a track record of enhancing facility satisfaction and reducing Medicaid application errors by implementing thorough case analysis at Medicaid Done Right and Aston Healthcare. Skilled in multitasking, organization, and providing exceptional customer service, demonstrating strong problem-solving and leadership abilities.
Overview
8
8
years of professional experience
Work History
Territory Manager
Medicaid Done Right
07.2024 - Current
- Improved facility satisfaction through frequent family and resident contacts, timely response to inquiries, and effective problem resolution during the Nursing Home Medicaid application process.
- Held one-on-one meetings with residents and family members for application screenings.
- Filing of Nursing Home Medicaid applications.
- Maintained confidential resident information to comply with HIPPA regulations.
- The ability to manage multiple cases/facilities at once, requiring excellent organization and time-management skills.
Regional Medicaid Specialist
Aston Healthcare
05.2023 - 05.2024
- Reduced errors in new Medicaid eligibility applications/re-determinations through thorough case analysis and accurate data entry.
- Filing of DCF appeals and inquiries when needed.
- Filing of SSDI applications.
- Training/on-going and consulting of new and existing Business Office Staff on ICP policies and procedures.
- Prioritized tasks to accomplish goals for several facilities.
Regional Medicaid Specialist
Consulate Health Care/Nspire Healthcare
07.2016 - 05.2023
- Interpreted complex regulations and guidelines, ensuring accurate application of Medicaid policies for each case.
- Ongoing training and consulting of Business Office Staff
- Resolved complex cases requiring special attention or escalated intervention, demonstrating problem-solving abilities under pressure.
- Provided exceptional customer service to ICP Medicaid applicants, addressing inquiries and troubleshooting issues as they arose.
- Ensuring ICP applications align with state and federal regulations for Medicaid programs.
Education
Bachelor of Arts - Psychology
Ashford University
Clinton, IA04.2009
Skills
- Time Management
- Multitasking and Organization
- Team Collaboration and Leadership
- Issue Resolution
- Customer Service
- Problem-Solving
Accomplishments
- Supervised a team of up to 12 employees at one time while working with Department of Children & Families. Worked for DCF for 16 years.
Timeline
Territory Manager
Medicaid Done Right
07.2024 - Current
Regional Medicaid Specialist
Aston Healthcare
05.2023 - 05.2024
Regional Medicaid Specialist
Consulate Health Care/Nspire Healthcare
07.2016 - 05.2023
Bachelor of Arts - Psychology
Ashford University
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